Field Service Supervisor

Warren Power & Machinery; Tulsa (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the machinery sector is seeking a Service Supervisor - Field Service to oversee field service technicians and manage operations. This role involves ensuring safety compliance, optimizing efficiency, and maintaining high customer satisfaction. Ideal candidates will have substantial industry experience and strong leadership skills.

Benefits

Comprehensive benefits including health, dental, vision, and life insurance

Fun and productive work environment

Qualifications

• Five years of industry experience in machine service.
• Preferably two years' supervisory experience in a service industry.
• Proficiency in MS Office and reporting tools.

Responsibilities

• Supervise field service technicians and manage daily operations.
• Ensure compliance with safety protocols and company policies.
• Review technician performance based on KPIs.

Skills

Communication

Problem-solving

Leadership

Education

High school diploma or equivalent

Tools

MS Office

Reporting tools

Job description

TEAM UP WITH US!

The Service Supervisor - Field Service is responsible for supervising field service technicians and managing the daily operations of the Machine Field Service Department.

WHAT YOU'LL DO:

1. Manage safety protocols in accordance with Safety First and Safety Starts with Me culture.
2. Ensure seamless communication and transition of machine field service processes to customers and internal departments.
3. Interpret and enforce company policies, safety, and DOT regulations.
4. Establish or adjust work procedures to meet schedules.
5. Optimize efficiency and truck utilization through effective communication and scheduling.
6. Manage work order quality standards and technician responsibilities related to paperwork and reporting.
7. Oversee technician groups and resources to maximize efficiency and reduce operational costs.
8. Manage technician payroll and WIP in line with company goals.
9. Review technician performance based on KPIs and implement corrective actions as needed.
10. Maintain high customer satisfaction and build strong business relationships.
11. Handle quotes, manage profit margins, and oversee technician recruitment and retention.
12. Prioritize service calls, perform truck inspections, and maintain work environment standards.
13. Support high performance through effective relationships and teamwork.
14. Perform other duties as assigned, including on-call responsibilities.

WHAT YOU'LL NEED:

1. High school diploma or equivalent, with five years of industry experience and knowledge of machine service, accounting, and leadership.
2. Preferably two years' supervisory experience in a service industry.
3. Strong communication skills, problem-solving abilities, and proficiency in MS Office and reporting tools.
4. Ability to learn specific systems like CAT DBS, Lotus Notes, and SIS.

WHY WORK WITH US?

• We value a fun and productive work environment.
• Comprehensive benefits including health, dental, vision, and life insurance.
• Opportunity to work with a great team.

IMPORTANT INFORMATION:

This role requires physical activity, vision capabilities, and up to 20% travel. It is considered a safety-sensitive position and subject to change based on company needs.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please review your rights under federal employment laws.