Field Service Supervisor

Pacific Office Automation; Orange (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading office technology company seeks a Field Service Supervisor in Orange, CA. Successful candidates will lead service technicians in achieving productivity and quality goals, while fostering a positive work culture. The role offers competitive salary and benefits, with growth opportunities in a dynamic team environment.

Benefits

Advancement opportunities

Medical/Dental/Vision/Life insurance

401k matching

Paid Time Off (PTO)

Qualifications

• 3+ years related experience required.
• Proven troubleshooting skills with digital office equipment essential.
• Strong relationship management skills needed.

Responsibilities

• Supervise service technicians to meet profitability goals.
• Conduct interviews, hire, and train employees.
• Ensure team meets productivity metrics.

Skills

Communication skills

Customer service skills

Mechanical aptitude

Organizational skills

Team collaboration

Initiative

Computer literacy

Education

Associate’s degree or equivalent

Tools

MS Office (Outlook, Excel, Word)

Job description

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Pacific Office Automation is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

We are seeking a Field Service Supervisor for our office in Orange, CA.

Primary Objectives/Scope: Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Tech's productivity and job-related personal growth.

Essential Job Duties

• Routinely demonstrates and creates a helpful and positive work culture
• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
• Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
• Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
• Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
• Maintain technical knowledge of all products
• Make recommendations to the Field Service Manager for any identified service training needs
• Assist the Sales department with sales demos as requested
• Handle service calls in the event that the open call load is high
• Other duties assigned as needed
• Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;
  
  

Qualifications

• Excellent communication skills, verbal and written; strong customer service skills
• Strong relationship management skills with customers, vendors and employees within the company required
• Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
• Must have strong ethics and work as an effective, collaborative team member
• Computer literacy and experience working with MS products: Outlook, Excel and Word
• Ability to work evenings and weekend hours during peak periods
  
  

Experience

• Associate’s degree or equivalent
• 3+ years related experience required, industry experience preferred
  
  

Pacific Office Automation Benefits

• $65K -85K DOE
• Advancement and growth into leadership roles
• Team-player environment
• Medical/Dental/Vision/Life insurance plans
• Matched 401k
• PTO, Vacation, Sick Leave
• FSA/HSA Programs
  
  

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#INDSP

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Business Supplies & Equipment

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