FIELD SERVICE SUPERVISOR

MEININGER Hotels; Manassas (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in heavy equipment service is seeking a Field Service Supervisor in Manassas, Virginia. This role requires a motivated individual with strong mechanical skills and leadership experience, tasked with overseeing operations and ensuring high customer satisfaction. The position offers competitive compensation and a variety of benefits, emphasizing teamwork and excellence.

Benefits

Health, dental, and vision insurance

Paid time off

401(k) matching program

Life and disability insurance

Tuition reimbursement

Employee referral bonus

Discounts on services and products

Qualifications

• Self-starter with strong mechanical aptitude.
• Proven leadership and supervisory experience.
• Detail-oriented with strong planning skills.

Responsibilities

• Supervise field service operations and manage team responsibilities.
• Ensure customer satisfaction and problem resolution.
• Conduct safety meetings and enforce safety policies.

Skills

Mechanical aptitude

Leadership

Organizational skills

Communication skills

Education

College/technical degree or comparable industry experience

Job description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Supervisor in Manassas, Virginia. The Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. This position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise. Seeking candidates with previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications. College/technical degree, or comparable industry experience, preferred.

Requirements for the Field Service Supervisor include:

• Self-starter with strong mechanical aptitude.

• Must have proven leadership and supervisory experience.

• Proficient in use of a computer; able to adapt to changing technology.
• Must be able to multitask and prioritize workload to meet competing demands.
• Must possess ability to quickly evaluate facts and maintain good judgment when making decisions.
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.

• Must be able to handle large volumes of work in a fast paced environment.

• Must be detail-oriented and possess strong organizational and planning skills.
• Strong written and verbal communication skills.

• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Supervisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 70 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.