FIELD SERVICE SUPERVISOR

Yoder Ainlay Ulmer & Buckingham, LLP; Manassas (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Carter Machinery, a leading Caterpillar dealer, is hiring a Field Service Supervisor in Manassas, Virginia. This role involves team leadership, managing service operations, and ensuring customer satisfaction with mechanical expertise. Ideal candidates will have prior experience in service operations, strong leadership qualities, and a technical background.

Benefits

Health, dental and vision insurance

Paid time off

401(k) with matching

Life and disability insurance

In-house training programs

Tuition reimbursement

Employee referral bonus program

Discounts on services and products

Qualifications

• Experience in service operations and knowledge of heavy equipment repair procedures.
• Proven leadership experience.
• Ability to multitask and prioritize workload.

Responsibilities

• Lead and manage service operations to meet customer needs.
• Conduct safety meetings and enforce safety policies.
• Manage work processes and maintain customer satisfaction.

Skills

Mechanical aptitude

Leadership

Organizational skills

Customer satisfaction

Communication skills

Education

College/technical degree or comparable industry experience

Job description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Supervisor in Manassas, Virginia. The Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. This position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise. Seeking candidates with previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications. College/technical degree, or comparable industry experience, preferred.

Requirements for the Field Service Supervisor include:

• Self-starter with strong mechanical aptitude.

• Must have proven leadership and supervisory experience.

• Proficient in use of a computer; able to adapt to changing technology.
• Must be able to multitask and prioritize workload to meet competing demands.
• Must possess ability to quickly evaluate facts and maintain good judgment when making decisions.
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.

• Must be able to handle large volumes of work in a fast paced environment.

• Must be detail-oriented and possess strong organizational and planning skills.
• Strong written and verbal communication skills.

• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Supervisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 70 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.