FIELD SERVICE SUPERVISOR

American Rental Association (ARA); Manassas (VA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Supervisor to lead a dynamic team in Manassas, Virginia. This role involves overseeing service operations, ensuring customer satisfaction, and managing a fast-paced environment. The ideal candidate will have a strong mechanical aptitude, proven leadership skills, and the ability to handle multiple tasks efficiently. With a focus on integrity, commitment, and teamwork, this position offers the chance to make a meaningful impact while enjoying competitive compensation and benefits. Join a company dedicated to excellence and customer service!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Matching

Life Insurance

Tuition Reimbursement

Employee Referral Bonus

Discounts on Services and Products

Qualifications

• Self-starter with strong mechanical aptitude and proven leadership experience.
• Must be detail-oriented with strong organizational and planning skills.

Responsibilities

• Lead the service department ensuring high customer satisfaction.
• Organize and delegate responsibilities while coaching employees.

Skills

Mechanical Aptitude

Leadership Experience

Customer Satisfaction

Organizational Skills

Communication Skills

Problem Solving

Education

College/Technical Degree

Comparable Industry Experience

Tools

Computer Proficiency

Job description

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C. is hiring a Field Service Supervisor in Manassas, Virginia. The Field Service Supervisor is responsible for serving as a team leader, ensuring the successful operation of the department and meeting customers' needs at the highest level. This position will organize, communicate, and delegate responsibilities, while setting priorities, coaching employees as needed and providing technical expertise. Seeking candidates with previous experience in service operations and comprehensive knowledge of heavy equipment repair procedures and applications. College/technical degree, or comparable industry experience, preferred.

Requirements for the Field Service Supervisor include:

• Self-starter with strong mechanical aptitude.

• Must have proven leadership and supervisory experience.

• Proficient in use of a computer; able to adapt to changing technology.
• Must be able to multitask and prioritize workload to meet competing demands.
• Must possess ability to quickly evaluate facts and maintain good judgment when making decisions.
• Must be able to maintain a high level of customer satisfaction by identifying and resolving problems promptly.
• Effectively manage work in process by ensuring work orders are closed in accordance with established time-lines.
• Conduct regularly scheduled safety meetings and enforce all safety policies and procedures; investigate and report on-the-job accidents or safety hazards.

• Must be able to handle large volumes of work in a fast paced environment.

• Must be detail-oriented and possess strong organizational and planning skills.
• Strong written and verbal communication skills.

• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical requirements must be met for the Field Service Supervisor job, including the ability sit or stand for prolonged periods of time. Able to lift, carry and maneuver items up to 70 pounds in weight. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This job description is not intended to be all-inclusive. Additional duties may be assigned.

Competitive Compensation and Benefits:

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In-house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Discounts: cellular phone service, computers, tooling, cars and trucks.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.