Field Service Supervisor

BlueCrest; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a proactive supervisor to enhance communication and operational efficiency on the field. This role involves managing daily activities, supporting team members, and ensuring customer satisfaction through effective problem-solving and strong leadership. You will be responsible for overseeing the onboarding process, maintaining a clean and organized work environment, and coordinating technical support to resolve equipment issues. If you thrive in a dynamic environment and are passionate about technology, this opportunity offers the chance to make a significant impact in a collaborative team setting.

Qualifications

• 10+ years experience in a technical field is essential.
• Strong computer skills and ability to work independently.

Responsibilities

• Manage daily activities and support team members in a 6 x 24 environment.
• Build and maintain strong customer relationships with shift leaders.

Skills

Leadership Skills

Communication Skills

Time Management

Technical Support

Team Collaboration

Problem-Solving

Education

10+ years experience in Electronics Technology

Experience in Computer Technology

Tools

Word Processing Software

Spreadsheets Software

Internet Navigation Tools

Job description

The purpose of the supervisor position is to assist in ensuring the flow of communication of all onsite/field processes. The position requires a positive attitude and commitment to excellence. Also requires good time management and strong communication lines with technicians, other team leads, technical support, area manager, and clients.

The supervisor will be supported and directed by the area service manager. The supervisor will distribute information and work practices amongst their team. The supervisor will assign and delegate work responsibilities to team members, creating a proactive work environment. You onboard/offboard new employees, assess skill level of team members identifying training requirements, and help aid the development of the team and their knowledge base. You will ensure parts usage is properly recorded, and accurate logs are made of all service interaction and shift events.

KEY RESPONSIBILITIES

The supervisor will meet with client shift leaders throughout the shift to build, strengthen and maintain strong customer relationships. The supervisor will discuss machine priority to help meet client deadlines. Schedule maintenance time, ensuring the lowest impact possible to client job runs. Communicate and retain information of events on the floor, reporting to the area manager any excessive downtime or unresolved issues through e-mail, phone, or face to face. The supervisor will be responsible for the transfer of information of shift events to team leads when necessary.

With leadership skills and a strong work ethic, the supervisor position will support, maintain, and improve a clean, safe, organized, and efficient work environment.

In addition, the Team Lead position is responsible for:

• Managing and supporting daily activities of OSTs working in a 6 x 24 environment and assisting them in developing their diagnostic techniques and repair procedures.
• Maintaining and managing shift schedule, vacation, and sick time documentation for OSTs.
• Managing onsite technical support for first level of escalation to assist onsite techs with technically challenging problems and unusual repairs, tracking down and resolving equipment issues or coordinating with other levels of technical support, BlueCrest management to ensure that any extended downtime is resolved quickly.
• Providing technical expertise and advice to customers’ production floor management, project managers, and customer service reps for the development of new applications, or to improve the performance and integrity of existing applications.
• Ensuring that all applications, paper stock, and envelopes meet BlueCrest and the customer’s specifications to achieve the highest rates of throughput on the equipment.
• Providing front line service leadership to customers. Providing value through the optimization of application construction and design, service deliverable enhancements, and productivity improvement opportunities for both customers and BlueCrest.
• Coordinating and supporting clients and team on a local level, new projects that will affect surrounding locations, ensuring improved performance and smooth implementation on BlueCrest machines across the customer’s multi-locations.
• Meeting frequently with customer’s Services shift supervisors, department managers, and/or customer service reps, to discuss any problems or concerns with applications, equipment availability or performance and to resolve any issues to ensure complete customer satisfaction.
• Monitoring and collecting machine data for customer presentations. Participating in monthly review meetings with the BlueCrest Area Service Manager and the customer department managers to discuss performance during the current month, as well as any future concerns and opportunities. Recommending operator and/or technician training requirements to the Area Service Manager and customers.
• Maintaining a preventive maintenance schedule, coordinating equipment availability with customer management to ensure that all equipment on site is maintained to BlueCrest standards providing optimum productivity.
• Locating and ordering emergency parts that may be required to maintain uptime objectives. Supporting and directing any emergency activities shipping parts to other locations.
• Monitoring and collecting machine cycle counts as well as Time/Material invoicing to submit to BlueCrest Administrator for monthly bill processing.
• Working with BlueCrest sales account manager to maintain stability of account and promote new solutions when necessary.

Qualifications

1. 10+ years experience in Electronics Technology, Computer Technology, or other technical related field.
2. Ability to travel by air and ground. Valid driver’s license and must be able to meet and maintain a qualified driver’s status according to the BlueCrest Motor Vehicle Policy. Motor vehicle record may be verified.
3. Available to work evenings and/or weekends to support facility schedules. May include working with short-notice and on-call responsibilities.
4. Fluent in English, both written and verbal.
5. Must be self-motivated, organized, and responsible to plan, execute, and document.
6. Must be able to complete work responsibilities with little supervision. Effectively exercise discretion and independent judgment.
7. Strong computer skills: Internet navigation, word processing, spreadsheets.
8. Ability to work effectively as a team member, assisting when and where needed.
9. Region – Florida / Alabama / Georgia

About the company

Look to BlueCrest for the world’s most comprehensive line of production printers, inserters, sorters, parcel solutions and software.