Field Service Specialist - Ion Chromatography

Metrohm Careers; Providence (RI); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid vacation and holidays

Job summary

Metrohm USA is seeking a Field Service Specialist – Ion Chromatography to service customers across the NYC, Boston, Providence area and surrounding regions. The territory includes New York City, Boston and nearby markets, with travel across multiple states as needed.

You will perform installations, calibrations, maintenance, and refresher trainings on benchtop IC systems, while supporting customers on-site and remotely.

Qualifications

• BS/BA in Chemistry or closely related science required.
• 2–4 years hands-on experience repairing ion chromatography or related instrumentation.
• Strong troubleshooting and communication skills.
• Willingness to travel throughout the territory.

Responsibilities

• Perform installations, calibrations, maintenance, and refresher training for benchtop IC systems.
• Support customers on-site and remotely (phone, email, Teams).
• Collaborate with cross-functional teams to deliver a seamless customer experience.
• Manage a dynamic multi-state travel schedule and strong customer relationships.

Skills

Ion Chromatography

Field service

Travel

Troubleshooting

Education

BS/BA in Chemistry

Job description

Field Service Specialist – Ion Chromatography

New Haven, CT or Providence, RI or greater Boston area | Territory includes NYC, eastern Massachusetts and Boston, and eastern portions of New Hampshire & Maine.

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across a territory that includes New York City, Boston and surrounding areas, and eastern portions of New Hampshire and Maine, ideally based in the in CT, RI or the greater Boston area.

What You’ll Do

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Territory

This role covers the greater NYC and Boston areas, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Bonus Points For

• Previous experience traveling for field service work.
• Familiarity with process-based IC applications.

Why Metrohm USA?

At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

Benefits That Work for You

Eligible employees enjoy a comprehensive benefits package, including:

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture

Other Requirements

• Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).

Diversity, Equity & Inclusion

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees. We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities. Metrohm USA is a federal contractor and E-Verify employer.