Field Service Specialist - Ion Chromatography

Metrohm USA; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Company-paid life & disability

401(k) with company match

Tuition reimbursement

Paid vacation, sick, and holidays

Job summary

Metrohm USA seeks a Field Service Specialist with ion chromatography expertise to support customers across Ohio, Kentucky, West Virginia and Indiana from the Columbus area. The role involves installing, calibrating, repairing, and maintaining benchtop IC systems, with on-site and remote support delivered via phone, email, and Teams.

The candidate should have a BS/BA in Chemistry and 2–4 years of hands-on IC instrumentation experience, with excellent troubleshooting and communication skills and a

Qualifications

• BS/BA in Chemistry or closely related science.
• 2–4 years of hands-on experience repairing ion chromatography or related lab instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively throughout the territory.

Responsibilities

• Perform installations, calibrations, certifications, preventive maintenance for benchtop IC systems.
• Provide on-site and remote support via phone, email, Teams.
• Collaborate with Process Analytics teams to support IC instruments in process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Coordinate with Sales, Customer Support, and Product teams for a seamless experience.

Skills

Ion chromatography

Field service

Troubleshooting

Customer support

Time management

Travel readiness

Education

BS/BA in Chemistry

Tools

Calibration equipment

Benchtop IC systems

Job description

Field Service Specialist - Ion Chromatography

Columbus, Ohio Area | OH, KY, WV, IN

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across Ohio, Kentucky, portions of West Virginia & Indiana, ideally based in the Columbus area.

What You’ll Do

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Territory

This role covers Ohio, Kentucky, western West Virginia, and the southern portion of Indiana, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2-4 years of hands-on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Bonus Points For:

• Previous experience traveling for field service work.
• Familiarity with process-based IC applications.

Why Metrohm USA?

At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

Benefits That Work For You

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture

Other Requirements

• Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).

Diversity, Equity & Inclusion

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees.

We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities.

Metrohm USA is a federal contractor and E-Verify employer.

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