Field Service Specialist - Ion Chromatography

Metrohm USA; Providence (RI); On-site; USD 90,000 - 120,000; Full time

Job summary

Metrohm USA is seeking a Field Service Specialist with ion chromatography expertise to support customers across a multi-state territory including NYC, Boston, and surrounding areas. The role involves on-site and remote service, with extensive travel across CT, RI, and surrounding regions.

You will install, calibrate, repair, and maintain benchtop IC systems, while collaborating with Sales and Product teams to ensure a seamless customer experience.

Qualifications

• BS/BA in Chemistry or closely related discipline.
• 2–4 years hands-on experience repairing ion chromatography or related lab instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Responsibilities

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers on-site and remotely (phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Skills

Troubleshooting

Communication

Time management

Independent work

Travel readiness

Education

BS/BA in Chemistry

Tools

Ion Chromatography (IC) instrumentation

Field service tools

Job description

Field Service Specialist – Ion Chromatography

New Haven, CT or Providence, RI or greater Boston area | Territory includes NYC, eastern Massachusetts and Boston, and eastern portions of New Hampshire & Maine.

Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us!

We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist with ion chromatography (IC) expertise to support our customers across a territory that includes New York City, Boston and surrounding areas, and eastern portions of New Hampshire and Maine, ideally based in the CT, RI or the greater Boston area.

What You’ll Do

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Territory

This role covers the greater NYC and Boston areas, with periodic travel to other U.S. regions as needed. The territory includes a mix of urban and rural markets, offering opportunities to engage with a diverse customer base. Candidates should be comfortable managing travel across multiple states and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands‑on experience repairing ion chromatography or related laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Bonus Points For

• Previous experience traveling for field service work.
• Familiarity with process-based IC applications.

Why Metrohm USA?

At Metrohm, we combine world‑class technology with a people‑first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

Benefits That Work For You

• Medical, dental & vision coverage
• Company‑paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture

Other Requirements

• Must pass pre‑employment background check, education and employment verification, and a 10‑panel drug screening (including marijuana).

Diversity, Equity & Inclusion

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees.

We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities.

Metrohm USA is a federal contractor and E-Verify employer.