Field Service Solutions Specialist – Electrical

Integra Mission Critical; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Life and disability insurance

Flexible benefits options

Generous paid time off

Education assistance

Job summary

Integra Mission Critical in Houston seeks a Field Service Solutions Specialist Electrical, the senior electrical SME supporting the full lifecycle of electrical systems used in our mission critical modular data centers. Based inside Integra’s factories, you will gain first-hand knowledge of equipment and provide advanced L2 technical support from manufacturing to field deployment.

You will travel to customer sites, lead electrical troubleshooting, interpret schematics, train field technicians,

Qualifications

• 3 years of electrical field service or industrial installation experience.
• High school diploma or GED required.
• Vocational/technical training in Electrical Technology preferred.
• Completion of an electrical apprenticeship preferred.
• Experience interpreting electrical diagrams and technical manuals.

Responsibilities

• Serve as the embedded electrical SME at Integra's factories to gain firsthand understanding of electrical assemblies, power distribution systems, controls and component integration.
• Support factory testing FAT procedures, commissioning and QA verification for electrical equipment before shipment.
• Provide feedback to engineering and manufacturing teams on recurring issues, design improvements, and field performance insights.
• Act as the primary L2 electrical technical support escalation point for the Field Service team.
• Provide remote support for advanced troubleshooting, diagnostic walk-throughs and corrective action planning.
• Travel to customer sites as needed to assist with complex electrical failures, commissioning challenges or escalated service events.
• Interpret electrical schematics, wiring diagrams, single line diagrams and controls documentation to determine root causes and propose solutions.
• Support factory-based electrical training for Field Service Technicians including hands-on instruction, safety practices and system operation.
• Oversee installation testing, troubleshooting and repair of electrical systems at customer sites when escalation is required.
• Conduct preventive maintenance and ensure system performance aligns with mission-critical reliability expectations.
• Complete accurate service reports, work orders and corrective action documentation.
• Maintain tools, test equipment and service vehicles in proper condition.
• Promote safe work practices, PPE usage, LOTO procedures and adherence to engineering standards.

Job description

Location

Houston, TX

Department

DEPTEC

The Opportunity

Field Service Solutions Specialist Electrical serves as the organization’s senior electrical Subject Matter Expert supporting the full lifecycle of electrical systems used in Integras mission critical modular data centers. Embedded within Integras manufacturing facilities this role builds deep technical knowledge of equipment leaving the factory and ensures seamless technical support from manufacturing to field deployment. This position provides advanced L2 technical support leads electrical troubleshooting efforts reinforces training for Field Service teams supports factory testing and serves as the primary electrical technical representative for complex customer and vendor communications. The role helps elevate field capability improve product reliability and ensure safe and successful execution of electrical work across all project sites.

What you will do

• Serve as the embedded electrical SME at Integras factories to gain firsthand understanding of electrical assemblies power distribution systems controls and component integration
• Support factory testing FAT procedures commissioning and QA verification for electrical equipment before shipment
• Provide feedback to engineering and manufacturing teams on recurring issues design improvement opportunities and field performance insights
• Act as the primary L2 electrical technical support escalation point for the Field Service team
• Provide remote support for advanced troubleshooting diagnostic walk throughs and corrective action planning
• Travel to customer sites as needed to assist with complex electrical failures commissioning challenges or escalated service events
• Interpret electrical schematics wiring diagrams single line diagrams and controls documentation to determine root causes and recommend solutions
• Support factory based electrical training for Field Service Technicians including hands on instruction safety practices and system operation
• Travel to job sites to coach technicians reinforce training and elevate team competency on new equipment or technologies
• Continually update training materials and drive continuous improvement in the Field Service training program
• Represent Field Service during complex technical calls with clients vendors and internal stakeholders
• Partner with engineering manufacturing project management and QA teams to resolve systemic electrical issues and improve equipment reliability
• Provide technical insight during client walkthroughs system turnover or post installation support as needed
• Participate in interviewing and assessing Field Service Technician candidates to ensure strong electrical competency and cultural alignment
• Support onboarding by helping integrate new technicians into technical workflows and safety expectations
• Oversee and participate in installation testing troubleshooting and repair of electrical systems at customer sites when escalation is required
• Conduct preventive maintenance and ensure system performance aligns with mission critical reliability expectations
• Complete accurate service reports work orders and corrective action documentation
• Maintain tools test equipment and service vehicles in proper condition
• Ensure all work complies with NFPA 7070E OSHA requirements local electrical codes and Integras SafeState safety culture
• Promote safe work practices PPE usage LOTO procedures and adherence to engineering standards

Required Qualifications

• High school diploma or GED required
• 3 years of electrical field service electrical maintenance commissioning or industrial installation experience required; data centers or mission critical environments strongly preferred
• Vocational or technical training in Electrical Technology preferred
• Completion of an electrical apprenticeship preferred
• Coursework in power systems controls or automation preferred
• Experience providing technical leadership L2 troubleshooting or training for electrical teams preferred
• Background working in manufacturing modular construction industrial facilities or high voltage environments highly desirable
• Experience collaborating cross functionally with engineering QA and manufacturing teams preferred
• Expert level understanding of electrical systems power distribution controls motors VFDs PLC interfaces and industrial wiring practices
• Ability to interpret electrical diagrams technical manuals and engineering documentation
• Strong customer facing communication skills with ability to explain complex electrical issues clearly
• Demonstrated ability to provide escalation level troubleshooting and remote diagnostic support
• Ability to travel extensively between factories and customer job sites
• Valid drivers license required
• Electrical license or journeyman level certification is a plus

Preferred Qualifications

• OSHA 10 or 30 certification preferred
• NFPA 70E training strongly preferred

How we support you

We believe your best work happens when you feel supported professionally personally and financially. That’s why we offer a range of benefits designed to help you thrive stay healthy and plan for the future.

• Performance driven rewards
• Competitive pay with incentive opportunities that recognize your results and contributions
• Comprehensive healthcare Medical dental and vision coverage that supports you and your familys total well being
• Security and peace of mind Life and disability insurance programs that provide protection when it matters most
• Flexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needs
• Time to recharge Generous paid time off to relax travel and maintain a healthy work life balance
• Investing in your growth Education assistance and tuition support to help you build skills and advance your career
• Planning for the future Retirement and savings programs that help you achieve long term financial confidence

Equal Opportunity Statement

Integra provides equal employment opportunities for all people No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law If you are a qualified applicant who requires reasonable accommodation to complete a job application pre employment testing a job interview or to otherwise participate in the hiring process please contact talentacquisitionintegracom