Solutions Specialist – Generator

Integra Mission Critical; United States; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Life and disability insurance

Flexible benefits

Generous paid time off

Tuition assistance

Retirement plans

Job summary

Integra Mission Critical is seeking a seasoned Solutions Manager for generator systems to lead full lifecycle support across manufacturing and field locations in the United States. You will drive diagnostics, root-cause analyses, and high-level technical engagements with customers and vendors, while mentoring technicians and coordinating with engineering and QA teams.

You will oversee factory FAT, commissioning, and performance verification, ensure safety and quality compliance, and travel

Qualifications

• Expert knowledge of industrial generator systems, including diesel/natural gas engines, alternators, governors, ATS panels and fuel delivery.
• Strong mechanical, electrical and control systems troubleshooting.
• Ability to read schematics, wiring diagrams, load calculations and technical manuals.
• High school diploma or GED.
• Preferred associate degree in Electrical/Mechanical Power Generation or related field.
• Completion of generator training programs.
• 3 years of generator field service experience in mission critical applications.
• Experience with load bank tests and diagnosing advanced failures.
• Background in L2 technical support or mentoring junior technicians is desirable.
• Experience with modular systems or data center infrastructure is a strong advantage.
• Valid driver's license.
• Certifications EGSA, OSHA 10 or 30, NFPA 70E, ASE electrical or mechanical trade certifications.
• Strong communication skills.
• Willingness to travel frequently between factory and field locations.
• Ability to lift 50 lbs and work in varied climates, confined spaces, and elevated locations.

Responsibilities

• Factory Integration & Technical Leadership: Serve as on-site generator systems SME across Integra manufacturing locations; support FAT, commissioning and provide insights on issues to manufacturing teams.
• Generator System Support & Troubleshooting: Lead diagnostics for mechanical, electrical, fuel and control system failures; perform root cause analysis and corrective actions.
• Remote Technical Support L2: Escalation resource for Field Service; create troubleshooting guides and knowledgebase content.
• Training & Technician Development: Deliver generator training and evaluate technician competency; update procedures and training materials.
• Customer, Vendor & Internal Stakeholder Engagement: Represent Field Service in technical calls; communicate findings and recommendations; collaborate with QA and manufacturing.
• Recruiting Onboarding & Team Development: Assist with candidate interviews and onboarding; reinforce safety and quality expectations.
• Operational Excellence & Safety: Maintain service records; adhere to NFPA/OSHA; participate in on-call rotations; ensure tools and vehicles are maintained.

Skills

Generator systems

Electrical troubleshooting

Schematics reading

Communication skills

Travel readiness

Safety compliance

Education

High school diploma

Associate degree

Job description

Location Travel Role Department

DEPTEC The Opportunity The FS Solutions Manager Generator SME serves as Integras primary expert for generator systems supporting modular data centers and mission critical infrastructure Embedded within Integras manufacturing operations Akron Harrow Houston etc this role provides full lifecycle technical leadershipfrom equipment build and testing to field commissioning troubleshooting and ongoing service performance As the organizations senior generator specialist this role delivers Level 2 L2 technical support leads complex diagnostics performs root cause analysis trains technicians and supports customer and vendor engagements The Solutions Manager improves system reliability enhances field capability and ensures that Integras generator assets meet the highest standards of safety quality and operational performance

What you will do

• Factory Integration & Technical Leadership Serve as the on site generator systems SME across Integra manufacturing locations maintaining deep knowledge of generator design assembly controls and operations Support factory testing FAT processes validation and commissioning to ensure performance safety and quality compliance Provide engineering and manufacturing teams with actionable insights on recurring issues quality concerns and product improvement opportunities
• Generator System Support & Troubleshooting Lead advanced diagnostics for mechanical electrical fuel and control system failures Conduct root cause analysis to resolve operational failures abnormal equipment behavior and performance issues Perform or supervise complex corrective repairs commissioning recovery and emergency support for mission critical generator systems Execute and interpret load bank testing to verify capacity stability and operational performance
• Remote Technical Support L2 Serve as the primary L2 escalation resource for the Field Service team Provide remote troubleshooting using schematics system data and live technical consultation Develop troubleshooting guides standards and knowledgebase content for field technicians
• Training & Technician Development Deliver factory and field based generator training covering operation maintenance safety diagnostics and hands on systems work Evaluate technician competency and reinforce best practices through ongoing coaching and site visits Continuously improve technical training programs by integrating lessons learned updated procedures and emerging technologies
• Customer Vendor & Internal Stakeholder Engagement Represent Field Service during high complexity technical calls with customers and vendors Communicate diagnostic findings repair strategies long term maintenance recommendations and system behaviors with professionalism and clarity Collaborate with engineering QA and manufacturing teams to address systemic issues and enhance product reliability
• Recruiting Onboarding & Team Development Support interviews and technical evaluations for Field Service Technician candidates Assist with onboarding skills assessments and reinforcement of Integras safety and quality expectations
• Operational Excellence & Safety Maintain accurate service records logs documentation and parts usage history Adhere to NFPA NEC OSHA and all applicable safety protocols Participate in on call rotations for emergency generator support Ensure tools equipment test devices and vehicles are properly maintained and calibrated Perform other duties as assigned to support operational and organizational objectives

Required Qualifications

• Expert level knowledge of industrial generator systems including dieselnatural gas engines alternators governors ATS control panels and fuel delivery systems
• Strong mechanical electrical and control systems troubleshooting capability
• Ability to read and interpret schematics wiring diagrams single line drawings load calculations and technical manuals
• High school diploma or GED required
• Preferred education includes Associate degree in Electrical Mechanical Power Generation or related technical field
• Completion of manufacturer or trade school generator training programs
• 3 years of generator field service experience including installation commissioning maintenance and repair mission critical strongly preferred
• Experience performing load bank tests tuning generator performance and diagnosing advanced failures
• Background providing L2 technical support or mentoring junior technicians is highly desirable
• Experience working with modular systems industrial facilities or data center infrastructure is a strong advantage
• Prior collaboration with engineering QA manufacturing or service organizations on product issues and continuous improvement
• Valid drivers license required
• Preferred beneficial certifications EGSA certification OSHA 10 or 30 NFPA 70E ASE electrical or mechanical trade certifications
• Strong communication skills with the ability to represent technical decisions to customers and vendors
• Willingness to travel frequently between factory and field locations
• Ability to safely lift 50 lbs and work in varied climates confined spaces and elevated locations

Preferred Qualifications

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How we support you

• Performance driven rewards Competitive pay with incentive opportunities that recognize your results and contributions
• Comprehensive healthcare Medical dental and vision coverage that supports you and your familys total well being
• Security and peace of mind Life and disability insurance programs that provide protection when it matters most
• Flexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needs
• Time to recharge Generous paid time off to relax travel and maintain a healthy work life balance
• Investing in your growth Education assistance and tuition support to help you build skills and advance your career
• Planning for the future Retirement and savings programs that help you achieve long term financial confidence

Equal Opportunity Statement

Integra provides equal employment opportunities for all people No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law If you are a qualified applicant who requires reasonable accommodation to complete a job application pre employment testing a job interview or to otherwise participate in the hiring process please contact talentacquisitionintegracom