Field Service Solutions Specialist – Generators

Integra Mission Critical; United States; On-site; USD 95,000 - 130,000; Full time

Job summary

Integra Mission Critical is seeking a Field Service Solutions Specialist Generator SME to lead on-site generator systems across manufacturing locations. You will diagnose, troubleshoot, and configure generator assets for mission-critical infrastructure, provide Level 2 technical support, and mentor technicians.

The role emphasizes safety, reliability, and continuous improvement. The position offers hands-on engagement from testing to field commissioning, with travel between factory and field

Qualifications

• 3 years generator field service experience including installation, commissioning, maintenance and repair.
• Experience providing L2 technical support or mentoring junior technicians.
• Experience with modular data center infrastructure is advantageous.
• Ability to read schematics, wiring diagrams and manuals.

Responsibilities

• Serve as on-site generator systems SME across Integra locations.
• Lead diagnostics and root cause analysis for complex failures.
• Perform commissioning, testing, and emergency support for generator systems.
• Develop troubleshooting guides and field content for technicians.
• Deliver generator training covering operation, maintenance and safety.
• Represent Field Service during high-complexity technical calls with customers and vendors.
• Maintain accurate service records and parts usage history.
• Adhere to NFPA, NEC, OSHA safety protocols.

Skills

Generator field service

Load bank testing

Diagnostics

Root cause analysis

Technical mentoring

Schematics interpretation

Education

Associate degree in Electrical/Mechanical Power Generation

Job description

Location Houston TX Department DEPTEC

The Opportunity

The Field Service Solutions Specialist Generator SME serves as Integras primary expert for generator systems supporting modular data centers and mission critical infrastructure Embedded within Integras manufacturing operations Akron Harrow Houston etc this role provides full lifecycle technical leadershipfrom equipment build and testing to field commissioning troubleshooting and ongoing service performance As the organizations senior generator specialist this role delivers Level 2 L2 technical support leads complex diagnostics performs root cause analysis trains technicians and supports customer and vendor engagements The Solutions Manager improves system reliability enhances field capability and ensures that Integras generator assets meet the highest standards of safety quality and operational performance

What you will do

Serve as the on site generator systems SME across Integra manufacturing locations maintaining deep knowledge of generator design assembly controls and operationsSupport factory testing FAT processes validation and commissioning to ensure performance safety and quality complianceProvide engineering and manufacturing teams with actionable insights on recurring issues quality concerns and product improvement opportunitiesLead advanced diagnostics for mechanical electrical fuel and control system failuresConduct root cause analysis to resolve operational failures abnormal equipment behavior and performance issuesPerform or supervise complex corrective repairs commissioning recovery and emergency support for mission critical generator systemsExecute and interpret load bank testing to verify capacity stability and operational performanceServe as the primary L2 escalation resource for the Field Service teamProvide remote troubleshooting using schematics system data and live technical consultationDevelop troubleshooting guides standards and knowledgebase content for field techniciansDeliver factory and field based generator training covering operation maintenance safety diagnostics and hands on systems workEvaluate technician competency and reinforce best practices through ongoing coaching and site visitsContinuously improve technical training programs by integrating lessons learned updated procedures and emerging technologiesRepresent Field Service during high complexity technical calls with customers and vendorsCommunicate diagnostic findings repair strategies long term maintenance recommendations and system behaviors with professionalism and clarityCollaborate with engineering QA and manufacturing teams to address systemic issues and enhance product reliabilitySupport interviews and technical evaluations for Field Service Technician candidatesAssist with onboarding skills assessments and reinforcement of Integras safety and quality expectationsMaintain accurate service records logs documentation and parts usage historyAdhere to NFPA NEC OSHA and all applicable safety protocolsParticipate in on call rotations for emergency generator supportEnsure tools equipment test devices and vehicles are properly maintained and calibratedPerform other duties as assigned to support operational and organizational objectives

Required Qualifications

High school diploma or GED requiredAssociate degree in Electrical Mechanical Power Generation or related technical field preferredCompletion of manufacturer or trade school generator training programs preferred3 years of generator field service experience including installation commissioning maintenance and repair; mission critical experience strongly preferredExperience performing load bank tests tuning generator performance and diagnosing advanced failuresBackground providing L2 technical support or mentoring junior technicians is highly desirableExperience working with modular systems industrial facilities or data center infrastructure is a strong advantagePrior collaboration with engineering QA manufacturing or service organizations on product issues and continuous improvementExpert level knowledge of industrial generator systems including dieselnatural gas engines alternators governors ATS control panels and fuel delivery systemsStrong mechanical electrical and control systems troubleshooting capabilityAbility to read and interpret schematics wiring diagrams single line drawings load calculations and technical manualsStrong communication skills with the ability to represent technical decisions to customers and vendorsWillingness to travel frequently between factory and field locationsAbility to safely lift 50 lbs and work in varied climates confined spaces and elevated locations

Preferred Qualifications

Valid drivers license requiredEGSA certification preferredOSHA 10 or 30 preferredNFPA 70E preferredASE electrical or mechanical trade certifications preferred

How we support you

We believe your best work happens when you feel supported professionally personally and financially Thats why we offer a range of benefits designed to help you thrive stay healthy and plan for the future Performance driven rewards Competitive pay with incentive opportunities that recognize your results and contributionsComprehensive healthcare Medical dental and vision coverage that supports you and your familys total well beingSecurity and peace of mind Life and disability insurance programs that provide protection when it matters mostFlexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needsTime to recharge Generous paid time off to relax travel and maintain a healthy work life balanceInvesting in your growth Education assistance and tuition support to help you build skills and advance your careerPlanning for the future Retirement and savings programs that help you achieve long term financial confidence

Come build with us

At Integra were driven by a vision to transform the data center industry We specialize in delivering optimized turnkey solutions that bring together speed quality and reliability helping our clients build and operate the mission critical infrastructure that powers todays digital world Integra is a vertically integrated company owning and managing every phase of the process from site selection and design to manufacturing procurement commissioning and warranty This approach allows us to move faster solve challenges more efficiently and deliver exceptional outcomes for our partners What truly sets Integra apart is our people We are a team of problem solvers engineers builders and operators who thrive on tackling complex challenges and delivering results Our culture values collaboration accountability and continuous improvement because in a rapidly evolving digital landscape excellence and adaptability matter Joining Integra means being part of a company that is shaping the future of data center infrastructure If youre passionate about innovation impact and building systems the world depends on youll find the opportunity to grow and make a difference here

Equal Opportunity Statement

Integra provides equal employment opportunities for all people No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law If you are a qualified applicant who requires reasonable accommodation to complete a job application pre employment testing a job interview or to otherwise participate in the hiring process please contact talentacquisitionintegracom