Field Service Solutions Specialist – Electrical

Integra Mission Critical; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Comprehensive healthcare

Paid time off

Education assistance

Life and disability insurance

Retirement plan

Job summary

Integra Mission Critical is hiring a Field Service Solutions Specialist Electrical in Houston, TX. This senior electrical SME will support the full lifecycle of electrical systems for mission critical modular data centers, from factory testing to field deployment, and act as the primary escalation point for complex electrical issues.

The role involves hands-on troubleshooting, FAT/QA validation, and collaboration with engineering, QA, and manufacturing teams to improve reliability and safety.

Qualifications

• Broad experience with electrical systems used in data centers or mission critical facilities.
• Demonstrated ability to troubleshoot L2 electrical issues and guide field teams.
• Ability to read electrical schematics and wiring diagrams.

Responsibilities

• Serve as embedded electrical SME for factory and field support.
• Provide L2 technical escalation and remote diagnostics guidance.
• Travel to customer sites for complex issues and commissioning.

Skills

Electrical troubleshooting

Field service leadership

Interpret electrical diagrams

Customer communication

Travel readiness

NFPA 70E/OSHA knowledge

Root-cause analysis

Education

High school diploma or GED

Electrical apprenticeship

Tools

Industrial test equipment

Remote diagnostics tools

FAT/QA testing equipment

Job description

Location

Houston TX

Department

DEPTEC

The Opportunity

Location Houston TX Department DEPTEC The Opportunity The Field Service Solutions Specialist Electrical serves as the organizations senior electrical Subject Matter Expert supporting the full lifecycle of electrical systems used in Integras mission critical modular data centers Embedded within Integras manufacturing facilities this role builds deep technical knowledge of equipment leaving the factory and ensures seamless technical support from manufacturing to field deployment This position provides advanced L2 technical support leads electrical troubleshooting efforts reinforces training for Field Service teams supports factory testing and serves as the primary electrical technical representative for complex customer and vendor communications The role helps elevate field capability improve product reliability and ensure safe and successful execution of electrical work across all project sites What you will do Serve as the embedded electrical SME at Integras factories to gain firsthand understanding of electrical assemblies power distribution systems controls and component integrationSupport factory testing FAT procedures commissioning and QA verification for electrical equipment before shipmentProvide feedback to engineering and manufacturing teams on recurring issues design improvement opportunities and field performance insightsAct as the primary L2 electrical technical support escalation point for the Field Service teamProvide remote support for advanced troubleshooting diagnostic walk throughs and corrective action planningTravel to customer sites as needed to assist with complex electrical failures commissioning challenges or escalated service eventsInterpret electrical schematics wiring diagrams single line diagrams and controls documentation to determine root causes and recommend solutionsSupport factory based electrical training for Field Service Technicians including hands on instruction safety practices and system operationTravel to job sites to coach technicians reinforce training and elevate team competency on new equipment or technologiesContinually update training materials and drive continuous improvement in the Field Service training programRepresent Field Service during complex technical calls with clients vendors and internal stakeholdersPartner with engineering manufacturing project management and QA teams to resolve systemic electrical issues and improve equipment reliabilityProvide technical insight during client walkthroughs system turnover or post installation support as neededParticipate in interviewing and assessing Field Service Technician candidates to ensure strong electrical competency and cultural alignmentSupport onboarding by helping integrate new technicians into technical workflows and safety expectationsOversee and participate in installation testing troubleshooting and repair of electrical systems at customer sites when escalation is requiredConduct preventive maintenance and ensure system performance aligns with mission critical reliability expectationsComplete accurate service reports work orders and corrective action documentationMaintain tools test equipment and service vehicles in proper conditionEnsure all work complies with NFPA 7070E OSHA requirements local electrical codes and Integras SafeState safety culturePromote safe work practices PPE usage LOTO procedures and adherence to engineering standards

Required Qualifications

• High school diploma or GED required
• 3 years of electrical field service electrical maintenance commissioning or industrial installation experience required; data centers or mission critical environments strongly preferred
• Vocational or technical training in Electrical Technology preferred
• Completion of an electrical apprenticeship preferred
• Coursework in power systems controls or automation preferred
• Experience providing technical leadership L2 troubleshooting or training for electrical teams preferred
• Background working in manufacturing modular construction industrial facilities or high voltage environments highly desirable
• Experience collaborating cross functionally with engineering QA and manufacturing teams preferred
• Expert level understanding of electrical systems power distribution controls motors VFDs PLC interfaces and industrial wiring practices
• Ability to interpret electrical diagrams technical manuals and engineering documentation
• Strong customer facing communication skills with ability to explain complex electrical issues clearly
• Demonstrated ability to provide escalation level troubleshooting and remote diagnostic support
• Ability to travel extensively between factories and customer job sites
• Valid drivers license required
• Electrical license or journeyman level certification is a plus

Preferred Qualifications

• OSHA 10 or 30 certification preferred
• NFPA 70E training strongly preferred

How we support you

• We believe your best work happens when you feel supported professionally personally and financially Thats why we offer a range of benefits designed to help you thrive stay healthy and plan for the future
• Performance driven rewards
• Competitive pay with incentive opportunities that recognize your results and contributions
• Comprehensive healthcare Medical dental and vision coverage that supports you and your familys total well being
• Security and peace of mind Life and disability insurance programs that provide protection when it matters most
• Flexible benefits options A variety of voluntary benefits so you can personalize coverage to fit your needs
• Time to recharge Generous paid time off to relax travel and maintain a healthy work life balance
• Investing in your growth Education assistance and tuition support to help you build skills and advance your career
• Planning for the future Retirement and savings programs that help you achieve long term financial confidence

Come build with us

At Integra were driven by a vision to transform the data center industry We specialize in delivering optimized turnkey solutions that bring together speed quality and reliability helping our clients build and operate the mission critical infrastructure that powers todays digital world Integra is a vertically integrated company owning and managing every phase of the process from site selection and design to manufacturing procurement commissioning and warranty This approach allows us to move faster solve challenges more efficiently and deliver exceptional outcomes for our partners What truly sets Integra apart is our people We are a team of problem solvers engineers builders and operators who thrive on tackling complex challenges and delivering results Our culture values collaboration accountability and continuous improvement because in a rapidly evolving digital landscape excellence and adaptability matter Joining Integra means being part of a company that is shaping the future of data center infrastructure If youre passionate about innovation impact and building systems the world depends on youll find the opportunity to grow and make a difference here

Equal Opportunity Statement

Integra provides equal employment opportunities for all people No employee or applicant for employment will be discriminated against because of race creed origin marital status sexual orientation age otherwise qualified disabled or veteran status or any other characteristic protected by law If you are a qualified applicant who requires reasonable accommodation to complete a job application pre employment testing a job interview or to otherwise participate in the hiring process please contact talentacquisitionintegracom