Field Service Site Lead: Team Leader & Service Excellence

Luminatortechnologygroup; San Diego (CA); On-site; USD 54,000 - 62,000; Full time

Job summary

Luminator Technology Group in San Diego, CA seeks a Field Service Site Lead to manage a skilled field service team and uphold world-class service standards. The role blends technical leadership with customer-focused operations, driving efficiency and quality across service delivery.

You will schedule visits, mentor technicians, handle escalations, maintain KPIs, and collaborate with sales on service opportunities.

Qualifications

• Minimum 2–5+ years of proven experience in a field services technician role.
• 2–5+ years of leadership or supervisory experience managing a team of Field Services Technicians.
• Proven experience leading and mentoring field service teams and improving service delivery.

Responsibilities

• Site Leadership: lead and manage the field service team at the site, including technicians and support staff; set performance goals and evaluate performance.
• Field Service Operations: coordinate visits to meet customer requirements and SLAs; resolve complex technical issues promptly.
• Technician Scheduling: optimize routes and assign workloads; communicate schedules to technicians.
• Customer Relationship Management: build strong customer relationships at the site; handle escalations and collaborate with sales on opportunities.
• Quality Assurance: implement QA procedures, conduct inspections, and drive continuous improvement.
• Inventory Management: oversee spare parts and equipment; coordinate procurement to ensure service continuity.
• Reporting and Documentation: maintain service records and KPI reports for site management.
• Other duties as assigned.

Skills

Leadership

Team management

Customer service

Scheduling

CRM

Salesforce

MS Office

Problem solving

Education

High school diploma

Bachelor’s degree preferred

Tools

Salesforce

CRM software

Job description

Luminator Technology Group in San Diego, CA seeks a Field Service Site Lead to manage a skilled field service team and uphold world-class service standards. The role blends technical leadership with customer-focused operations, driving efficiency and quality across service delivery.

You will schedule visits, mentor technicians, handle escalations, maintain KPIs, and collaborate with sales on service opportunities.