Field Service Scheduler & Route Optimizer

Mettler-Toledo International, Inc; Nutley (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Paid time off

Disability and life insurance

Job summary

Mettler Toledo in Nutley, NJ seeks a Scheduling Analyst - Dispatcher to organize and optimize daily Field Service Technician schedules, ensuring excellent customer service and efficient operations. This on-site role requires coordinating maintenance visits, monitoring workloads, and ensuring timely service closures.

Based at the Nutley office, the successful candidate will possess an associate degree or equivalent scheduling experience.

Qualifications

• Associate's degree in business or communications with 2+ years planning and/or scheduling experience in a service, logistics, or manufacturing organization; or 5+ years of same experience.
• Experience in a field service or small business environment or similar industry experience a plus.
• SAP knowledge and experience working in the business system is preferred.
• Excellent prioritization and organizational skills and excel at multitasking.

Responsibilities

• Schedule and route Field Service Technicians based on customer priorities, workload demands, and material availability to maximize efficiency.
• Monitor and adjust technician assignments to accommodate dynamic service requests and changing priorities.
• Contact customers to coordinate planned maintenance visits and communicate schedule changes professionally and promptly.
• Partner with Field Service Technicians to ensure they have all necessary information to fulfill customer requests.
• Support service order closure by confirming documentation accuracy and completion.
• Continuously evaluate scheduling processes to improve productivity, minimize downtime, and enhance technician utilization.

Skills

Prioritization

Organizational skills

Multitasking

Scheduling

Education

Associate's degree in business or communications

Tools

SAP

Job description

Mettler Toledo in Nutley, NJ seeks a Scheduling Analyst - Dispatcher to organize and optimize daily Field Service Technician schedules, ensuring excellent customer service and efficient operations. This on-site role requires coordinating maintenance visits, monitoring workloads, and ensuring timely service closures.

Based at the Nutley office, the successful candidate will possess an associate degree or equivalent scheduling experience.