Field Service Scheduler & Ops Coordinator | Growth & PTO

Nelbud Services, LLC; Columbus (OH); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Career growth opportunities

Eight observed holidays

Health, dental, vision, life insurance

Paid time off

Pay On Demand

Job summary

NELBUD is seeking a detail-oriented Field Service Coordinator to manage technician scheduling, customer communication, and daily service operations across our Columbus region. This in-office, full-time role connects customers, field technicians, and operations to ensure jobs are documented and processed efficiently.

We value organization, proactive problem-solving, and ownership of the details, with opportunities for growth and comprehensive benefits including PTO and insurance.

Qualifications

• High school diploma or GED required or equivalent.
• 6 months of related experience or training preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to multitask and adapt to changing schedules.
• Comfort with computers and scheduling software.

Responsibilities

• Coordinate technician schedules, service appointments, and recurring maintenance across multiple locations.
• Confirm service appointments and communicate scheduling changes with customers and field teams.
• Manage incoming calls, respond to customer inquiries, and help resolve service-related concerns.
• Maintain accurate customer records, service frequencies, and scheduling information in company systems.
• Review technician service notes and documentation for accuracy and completeness.
• Process completed service jobs for invoicing and follow up on outstanding service items.
• Monitor daily service activity, identify scheduling conflicts, and prioritize urgent requests.
• Prepare scheduling updates, service reports, and operational documentation.
• Collaborate with field technicians and internal teams to keep service operations running efficiently.

Skills

Organizational skills

Attention to detail

Communication skills

Multitasking

Adaptability

Tech-savvy / computer skills

Education

High School Diploma or GED

Tools

Scheduling systems

Business software

Job description

NELBUD is seeking a detail-oriented Field Service Coordinator to manage technician scheduling, customer communication, and daily service operations across our Columbus region. This in-office, full-time role connects customers, field technicians, and operations to ensure jobs are documented and processed efficiently.

We value organization, proactive problem-solving, and ownership of the details, with opportunities for growth and comprehensive benefits including PTO and insurance.