Field Service Scheduler & Operations Coordinator

Nelbud Services Group, Inc.; Columbus (OH); Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Pay On Demand

Generous paid time off and holidays

Résumé du poste

NELBUD is hiring a Field Service Coordinator to manage technician scheduling, customer communication, and daily service operations across our Columbus, Cincinnati, and Louisville region.

You will be a key link between customers, field technicians, and the operations team, ensuring appointments are scheduled, jobs documented, and invoicing follows completed work. Strong organizational skills and proactive problem-solving are essential.

Qualifications

• High school diploma or GED.
• Six months of related experience or training preferred; equivalent combinations of education and experience considered.
• Strong organizational skills and excellent attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize deadlines, and adapt to changing schedules.
• Comfortable using computers, scheduling systems, and business software.
• Ability to learn new technology and internal processes.

Responsabilités

• Coordinate technician schedules, service appointments, and recurring maintenance across multiple locations.
• Confirm service appointments and communicate scheduling changes with customers and field teams.
• Manage incoming calls, respond to customer inquiries, and help resolve service-related concerns.
• Maintain accurate customer records, service frequencies, and scheduling information in company systems.
• Review technician service notes and documentation for accuracy and completeness.
• Process completed service jobs for invoicing and follow up on outstanding service items.
• Monitor daily service activity, identify scheduling conflicts, and prioritize urgent requests.
• Prepare scheduling updates, service reports, and operational documentation.
• Collaborate with field technicians and internal teams to keep service operations running efficiently.

Connaissances

Strong organizational skills

Excellent communication

Attention to detail

multitask

Formation

High school diploma or GED

Outils

Scheduling software

Description du poste

NELBUD is hiring a Field Service Coordinator to manage technician scheduling, customer communication, and daily service operations across our Columbus, Cincinnati, and Louisville region.

You will be a key link between customers, field technicians, and the operations team, ensuring appointments are scheduled, jobs documented, and invoicing follows completed work. Strong organizational skills and proactive problem-solving are essential.