Customer Operations Specialist

DATA CLEAN LLC; Charlotte (NC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive pay based on experience

Growth Sharing Incentive Plan eligible

Paid on-the-job training

Paid Time Off

Medical, Dental, Vision plans

Life, Disability and other Voluntary

401k + matching

Employee Assistance Program

Promotion opportunities

Job summary

DATA CLEAN LLC in Charlotte, NC is seeking a Full-Time Scheduling Coordinator to coordinate field service technicians, dispatch resources, and manage service requests nationwide. You will collaborate with Operations, Sales, Project Management, and Field Leadership to ensure on-time delivery and excellent customer experience.

Ideal candidates have 2+ years in B2B scheduling or related field, with strong organizational and communication skills and proficiency in Outlook, Excel, and CRM tools.

Qualifications

• 2+ years of experience in B2B scheduling, customer service, service coordination, call center operations, or related field.
• Strong organizational, time management, and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams.
• Ability to work effectively in a fast-paced environment with changing priorities.
• Strong attention to detail and commitment to delivering a high-quality customer experience.

Responsibilities

• Coordinate and schedule field service technicians, project teams, and subcontractors to support customer service requests and project activities nationwide.
• Dispatch personnel and resources while balancing customer requirements, technician availability, geographic considerations, and operational priorities.
• Manage inbound and outbound customer communications regarding service requests, scheduling, work order updates, and project status.
• Monitor service queues and respond to urgent or emergency requests in a timely manner.
• Create, update, and maintain work orders, customer records, scheduling information, and service documentation within company systems.
• Proactively identify opportunities for additional services, recurring maintenance programs, or expanded customer support needs and communicate those opportunities to the appropriate team.
• Collaborate with Operations, Sales, Project Management, and Field Leadership teams to ensure seamless service delivery.
• Track technician assignments, project milestones, service completion status, and customer follow-up requirements.
• Escalate customer concerns, service issues, and scheduling conflicts as appropriate to leadership.
• Support after-hours and emergency service coordination as required within the Operations Center environment.
• Ensure activities are performed in accordance with company policies, quality standards, safety requirements, and customer-specific procedures.
• Maintain accurate records and documentation to support operational reporting and performance metrics.
• Contribute to continuous improvement initiatives focused on customer experience, scheduling efficiency, and operational performance.

Skills

Organizational skills

Time management

Multitasking

Verbal communication

Written communication

Microsoft Office (Outlook, Excel,Teams

Tools

Salesforce

ServiceTrade

ServiceTitan

Zendesk

Five9

Job description

Job DetailsJob Location: North Carolina - Charlotte, NC 28202Position Type: Full-TimeSalary Range: $55,000.00 - $60,000.00Travel Percentage: OccasionalJob Shift: Any

What You'll Work On

• Coordinate and schedule field service technicians, project teams, and subcontractors to support customer service requests and project activities nationwide.
• Dispatch personnel and resources while balancing customer requirements, technician availability, geographic considerations, and operational priorities.
• Manage inbound and outbound customer communications regarding service requests, scheduling, work order updates, and project status.
• Monitor service queues and respond to urgent or emergency requests in a timely manner.
• Create, update, and maintain work orders, customer records, scheduling information, and service documentation within company systems.
• Proactively identify opportunities for additional services, recurring maintenance programs, or expanded customer support needs and communicate those opportunities to the appropriate team.
• Collaborate closely with Operations, Sales, Project Management, and Field Leadership teams to ensure seamless service delivery.
• Track technician assignments, project milestones, service completion status, and customer follow-up requirements.
• Escalate customer concerns, service issues, and scheduling conflicts as appropriate to leadership.
• Support after-hours and emergency service coordination as required within the Operations Center environment.
• Ensure all activities are performed in accordance with company policies, quality standards, safety requirements, and customer-specific procedures.
• Maintain accurate records and documentation to support operational reporting and performance metrics.
• Contribute to continuous improvement initiatives focused on customer experience, scheduling efficiency, and operational performance.

Qualifications

• 2+ years of experience in B2B scheduling, customer service, service coordination, call center operations, or a related field
• Strong organizational, time management, and multitasking skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite, including Outlook, Excel, and Teams
• Ability to work effectively in a fast-paced environment with changing priorities
• Strong attention to detail and commitment to delivering a high-quality customer experience

Preferred Qualifications

• Experience supporting field service, facilities services, construction services, technical services, or maintenance organizations
• Experience using CRM, scheduling, dispatch, or work order management systems such as Salesforce, ServiceTrade, ServiceTitan, Zendesk, Five9, or similar platforms
• Experience coordinating nationwide service operations
• Knowledge of scheduling optimization, workforce coordination, and service delivery best practices
• Experience identifying customer needs and supporting revenue-generating opportunities

Benefits

• Competitive pay, based on experience and location
• Growth Sharing Incentive Plan eligible – our company-wide long-term incentive plan
• Paid on-the-job training, and continued learning, including certifications
• Paid Time Off
• Medical, Dental, Vision plans
• Life, Disability and other Voluntary coverage
• 401k + matching
• Employee Assistance Program
• Promotion opportunities

We are an Equal Opportunity Employer and value diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.