Service Coordinator - Seamless Customer Care & Scheduling

Pella of Columbus; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

401K plan

Job summary

Pella of Columbus is expanding and seeks a Service Coordinator to join our team. You will coordinate diagnosis, parts orders, and scheduling for customer service needs, ensuring timely resolution of service events.

You will manage shipments, service technician events, and service paperwork, partnering with sales consultants and technicians in a collaborative, fast-paced environment. This full-time role offers industry-leading benefits and the chance to contribute to a trusted brand known for

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Will be expected to develop proficiency with Pella software.

Responsibilities

• Coordinate diagnosis, parts ordering, and event scheduling for service needs.
• Manage service projects from contact to resolution.
• Schedule shipments and service technician events.
• Set up service paperwork and track process details.
• Maintain communication with customers and sales teams.

Skills

Customer service

Organization

Time management

Problem solving

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Pella of Columbus is expanding and seeks a Service Coordinator to join our team. You will coordinate diagnosis, parts orders, and scheduling for customer service needs, ensuring timely resolution of service events.

You will manage shipments, service technician events, and service paperwork, partnering with sales consultants and technicians in a collaborative, fast-paced environment. This full-time role offers industry-leading benefits and the chance to contribute to a trusted brand known for