Field Service Scheduler - Customer-Driven Dispatch Pro

Silco Fire & Security Company; Columbus (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Aflac

Job summary

Silco Fire & Security Company in Columbus, OH is seeking a proactive Appointment and Field Service Scheduler to manage service appointment scheduling, dispatch technicians, and communicate with customers. The role acts as the liaison between customers, field teams, and internal departments to balance priorities and adapt to real-time changes.

You will maintain accurate scheduling records, identify process improvements, and strive to deliver exceptional service, while supporting a team-driven

Qualifications

• Prior scheduling or dispatching experience preferred.
• High School Diploma or equivalent.
• Strong problem-solving and communication skills.
• Proficiency with scheduling, CRM, or field service software.

Responsibilities

• Manage scheduling and dispatching of service appointments.
• Coordinate with field technicians based on skills, availability, and location.
• Provide timely updates to customers and resolve scheduling inquiries.
• Maintain accurate records in the scheduling system and generate reports.

Skills

Scheduling

Dispatching

CRM software

Customer service

Time management

Problem solving

Communication

Teamwork

Education

High School Diploma

Tools

CRM system

Scheduling software

Microsoft Office

Job description

Silco Fire & Security Company in Columbus, OH is seeking a proactive Appointment and Field Service Scheduler to manage service appointment scheduling, dispatch technicians, and communicate with customers. The role acts as the liaison between customers, field teams, and internal departments to balance priorities and adapt to real-time changes.

You will maintain accurate scheduling records, identify process improvements, and strive to deliver exceptional service, while supporting a team-driven