Customer-Focused Field Service Scheduler & Dispatch

Silco Fire & Security; Louisville (KY); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Aflac & FSA

401(k) matching

Tuition reimbursement

Paid holidays & PTO

Company paid disability & life

Training provided

Job summary

Silco Fire & Security in Louisville, KY is seeking an Appointment and Field Service Scheduler to manage service appointments, dispatch technicians, and coordinate with customers and internal teams. This role focuses on delivering timely, accurate scheduling and proactive client communication to ensure smooth field operations.

You will balance priorities in real time, respond to urgent requests, and help develop scheduling procedures while maintaining precise records and supporting a positive

Qualifications

• Prior scheduling or dispatching experience highly preferred; experience in service-based industries preferred.
• High School Diploma or equivalent.
• Strong problem-solving skills with the ability to think critically in fast-paced situations.
• Comfort using and learning new scheduling, CRM, or field service management software.
• Excellent communication skills, both verbal and written, with a customer-first mindset.
• Highly organized with the ability to prioritize tasks, manage multiple requests, and adapt quickly to changes.

Responsibilities

• Schedule and dispatch technicians based on skills, availability, location, and customer needs.
• Coordinate with field technicians to optimize scheduling and minimize travel time.
• Serve as the primary point of contact for scheduling inquiries, updates, and changes.
• Provide clear, timely updates regarding appointment details, technician arrival times, and service expectations.
• Maintain accurate records of service appointments and customer interactions in the scheduling system.

Skills

Scheduling

Customer service

Communication

Problem-solving

Organization

Team player

Education

High School Diploma

Tools

CRM software

Scheduling software

Dispatch systems

Job description

Silco Fire & Security in Louisville, KY is seeking an Appointment and Field Service Scheduler to manage service appointments, dispatch technicians, and coordinate with customers and internal teams. This role focuses on delivering timely, accurate scheduling and proactive client communication to ensure smooth field operations.

You will balance priorities in real time, respond to urgent requests, and help develop scheduling procedures while maintaining precise records and supporting a positive