Columbus: Dynamic Appointment & Field Service Scheduler

Silco Fire & Security; Columbus (OH); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Aflac

Flexible Spending Account (FSA)

Company paid short-term disability

Company paid life insurance

Company paid training

401(k) with company matching

Tuition reimbursement

Paid holidays

Generous paid time off

Résumé du poste

Silco Fire & Security in Columbus, OH is seeking an Appointment and Field Service Scheduler to coordinate service visits, balance priorities, and ensure timely updates for customers and technicians. You will act as the liaison between customers, field staff, and internal teams to optimize schedules and service delivery.

Ideal candidates bring prior scheduling or dispatching experience, strong communication, and comfort with CRM or field service software.

Qualifications

• Prior scheduling or dispatching experience preferred.
• High School Diploma or equivalent.
• Strong problem-solving and communication skills.
• Comfort using scheduling, CRM, or field service software.
• Organized with ability to manage multiple requests.

Responsabilités

• Schedule and dispatch service technicians based on skills, availability, and location.
• Communicate appointment details and updates to customers and teams.
• Maintain accurate records in the scheduling system.
• Analyze scheduling data to identify improvements.
• Support administrative tasks and policy development.

Connaissances

Scheduling & Dispatching

Customer communication

CRM software

Problem solving

Team collaboration

Formation

High School Diploma or equivalent

Outils

CRM software

Scheduling software

Field service management software

Description du poste

Silco Fire & Security in Columbus, OH is seeking an Appointment and Field Service Scheduler to coordinate service visits, balance priorities, and ensure timely updates for customers and technicians. You will act as the liaison between customers, field staff, and internal teams to optimize schedules and service delivery.

Ideal candidates bring prior scheduling or dispatching experience, strong communication, and comfort with CRM or field service software.