Field Service Scheduler & Coordinator — Full Benefits

George E. Booth; Greenwood (IN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Job summary

George E. Booth Co. in Greenwood, IN is seeking a full-time Service Coordinator to manage the Service team calendar, coordinate day-to-day activities, and handle customer communications, quotes, and PO processing.

A clean driving record is required and occasional after-hours support may be necessary. The role involves coordinating field work, leveraging ERP systems for documentation and invoicing, and collaborating with service personnel and partners to optimize scheduling and service delivery.

Qualifications

• Capable of multi-tasking and coordinating schedules for the Service Division.
• Willingness to respond to urgent repairs after hours may be required.
• Clean driving record is required.

Responsibilities

• Be the main point of contact for the Service department.
• Coordinate day-to-day activity and maintain the Service team calendar.
• Obtain purchase orders from customers and schedule field work.
• Interact with customers, sales personnel and partners to produce quotations and PO's.
• Interpret contract parameters and coordinate equipment for on-site work.
• Ensure documentation is submitted on time and coordinate invoicing via ERP.
• Manage calls and emails, problem-solve and re-prioritize workload as needed.
• Work within a team and build relationships with customers and partners.
• Assist in maintaining tooling/calibration documentation and provide follow-ups.

Skills

Organizational skills

Calendar coordination

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Tools

ERP systems

Job description

George E. Booth Co. in Greenwood, IN is seeking a full-time Service Coordinator to manage the Service team calendar, coordinate day-to-day activities, and handle customer communications, quotes, and PO processing.

A clean driving record is required and occasional after-hours support may be necessary. The role involves coordinating field work, leveraging ERP systems for documentation and invoicing, and collaborating with service personnel and partners to optimize scheduling and service delivery.