Field Service Scheduler & Customer Support

Mobile Modular Management Corporation - A Division of McGrath in; Arcade (GA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Company  匹

Life Insurance

DailyPay

HSA

Job summary

Mobile Modular Management Corporation - A Division of McGrath in in Arcade, GA is seeking a Field Service Coordinator for a full-time admin support role. You will answer calls, schedule service visits, dispatch technicians, and coordinate with customers to define service requirements.

Strong communication and multitasking are essential for success in this role. The position offers an hourly pay range from $20.40 to $35.00, with the final rate based on qualifications, experience, and location.

Qualifications

• Excellent organization and customer service skills.
• Proven ability to multi-task, managing multiple projects.
• Strong verbal and written communication skills.

Responsibilities

• Answer incoming telephone calls and emails from customers and politely and effectively work with customer to describe service requirement and schedule visit from service technician.
• Consider time sensitivity of requests to ensure customer satisfaction
• Generate schedule for service technicians
• Troubleshoot some items via telephone and shares appropriate resources with customers
• Provide administrative support to service department
• Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.
• Performs other duties as assigned

Skills

Organizational skills

Customer service

Verbal and written communication

Job description

Mobile Modular Management Corporation - A Division of McGrath in in Arcade, GA is seeking a Field Service Coordinator for a full-time admin support role. You will answer calls, schedule service visits, dispatch technicians, and coordinate with customers to define service requirements.

Strong communication and multitasking are essential for success in this role. The position offers an hourly pay range from $20.40 to $35.00, with the final rate based on qualifications, experience, and location.