Field Service Coordinator

George E. Booth Co., LLC; Greenwood (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental

401(k)

Job summary

George E. Booth Co., LLC in Greenwood, IN is seeking a dedicated Service Coordinator to manage day-to-day service activities for the division, coordinate schedules, and guide invoicing processes.

The ideal candidate will multitask effectively, maintain strong customer relationships, and work closely with field personnel and internal teams to ensure on-time service delivery. This full-time role requires a clean driving record and willingness to respond to urgent repairs after hours as needed.

Qualifications

• Candidate must be able to multi-task and organize schedules.
• Requires ability to obtain purchase orders and coordinate field work.
• Must maintain relationships with customers and internal teams.
• Clean driving record required.

Responsibilities

• Serve as main contact for the Service department.
• Coordinate day-to-day activity and maintain the Service calendar.
• Interact with customers and sales personnel to prepare quotes and schedule field work.
• Coordinate equipment and ensure on-site scope is met.
• Submit service documentation and use ERP for quoting and invoicing.

Skills

Multi-tasking

Coordination

Customer communication

Invoicing

ERP systems

Tools

ERP software

Job description

George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time Service Coordinator at our Greenwood, IN location.

The ideal candidate will be capable of multi-tasking, coordinating and organizing the schedules, customer demands and invoicing for a portion of the Service Division. As a member of the Service Division, a willingness to respond to urgent or emergent repairs after regular business hours can be a necessity. A clean driving record is required.

Responsibilities for the Service Coordinator:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Be the main point of contact for the Service department
• Service Coordinator will coordinate day-to-day activity and maintain calendar for the Service team.
• Ability to multi-task and prioritize workload
• Obtain Purchase orders from customers
• Daily interaction with customers, internal/external sales personnel and principal partners for producing quotations, obtaining PO’s and scheduling field work.
• Ability to interpret customer contract parameters (i.e., differing rates per customer and assigned technical roles, per diem allowances, T&C’s etc.)
• Work with Service team members to coordinate specialized equipment needed to fulfill on-site scope of work
• Ensure all Service documentation is submitted on time by field personnel.
• Utilize the ERP systems to coordinate documentation for quoting and invoicing
• Manage phone calls and emails from customers as schedules change with ability to problem-solve and prioritize workload as efficiently as possible
• Work well within a team environment and cross departmentally
• Ability to build and maintain relationships with customers, colleagues and business partners
• Assist in maintaining documentation for GEB tooling and calibration references
• Provide customer follow-ups
• Identify areas within current processes where efficiency gains can be achieved
• All other duties as assigned

Work Environment:

While performing the duties of this job, the employee will mostly be in a standard office setting seated at a desk with a computer and phone workstation. Use of typical office equipment such as, but not limited to printer, scanner, fax machine, keyboard and smart devices.

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:0 a.m. to 5:0 p.m., 40 hours per week.
• Occasional evening and weekend work may be required as job duties demand.
• Overnight travel is rarely expected; daily travel throughout business hours is required

Benefits:

Full benefits package includes major medical, dental and vision with paid-time off and matching 401(k).