Field Service Coordinator

George E. Booth; Greenwood (IN); Vor Ort; USD 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

Full benefits package

Zusammenfassung

George E. Booth Co. in Greenwood, IN is seeking a full-time Service Coordinator to manage the Service team calendar, coordinate day-to-day activities, and handle customer communications, quotes, and PO processing.

A clean driving record is required and occasional after-hours support may be necessary. The role involves coordinating field work, leveraging ERP systems for documentation and invoicing, and collaborating with service personnel and partners to optimize scheduling and service delivery.

Qualifikationen

• Capable of multi-tasking and coordinating schedules for the Service Division.
• Willingness to respond to urgent repairs after hours may be required.
• Clean driving record is required.

Aufgaben

• Be the main point of contact for the Service department.
• Coordinate day-to-day activity and maintain the Service team calendar.
• Obtain purchase orders from customers and schedule field work.
• Interact with customers, sales personnel and partners to produce quotations and PO's.
• Interpret contract parameters and coordinate equipment for on-site work.
• Ensure documentation is submitted on time and coordinate invoicing via ERP.
• Manage calls and emails, problem-solve and re-prioritize workload as needed.
• Work within a team and build relationships with customers and partners.
• Assist in maintaining tooling/calibration documentation and provide follow-ups.

Kenntnisse

Organizational skills

Calendar coordination

Customer service

Communication

Problem solving

Team collaboration

Attention to detail

Tools

ERP systems

Jobbeschreibung

George E. Booth Co. is a family-owned and operated industrial automation sales company looking to hire their next full-time Service Coordinator at our Greenwood, IN location.

The ideal candidate will be capable of multi-tasking, coordinating and organizing the schedules, customer demands and invoicing for a portion of the Service Division. As a member of the Service Division, a willingness to respond to urgent or emergent repairs after regular business hours can be a necessity. A clean driving record is required.

Responsibilities for the Service Coordinator:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Be the main point of contact for the Service department
• Service Coordinator will coordinate day-to-day activity and maintain calendar for the Service team.
• Ability to multi-task and prioritize workload
• Obtain Purchase orders from customers
• Daily interaction with customers, internal/external sales personnel and principal partners for producing quotations, obtaining PO’s and scheduling field work.
• Ability to interpret customer contract parameters (i.e., differing rates per customer and assigned technical roles, per diem allowances, T&C’s etc.)
• Work with Service team members to coordinate specialized equipment needed to fulfill on-site scope of work
• Ensure all Service documentation is submitted on time by field personnel.
• Utilize the ERP systems to coordinate documentation for quoting and invoicing
• Manage phone calls and emails from customers as schedules change with ability to problem-solve and prioritize workload as efficiently as possible
• Work well within a team environment and cross departmentally
• Ability to build and maintain relationships with customers, colleagues and business partners
• Assist in maintaining documentation for GEB tooling and calibration references
• Provide customer follow-ups
• Identify areas within current processes where efficiency gains can be achieved
• All other duties as assigned

Work Environment:

While performing the duties of this job, the employee will mostly be in a standard office setting seated at a desk with a computer and phone workstation. Use of typical office equipment such as, but not limited to printer, scanner, fax machine, keyboard and smart devices.

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:0 a.m. to 5:0 p.m., 40 hours per week.
• Occasional evening and weekend work may be required as job duties demand.
• Overnight travel is rarely expected; daily travel throughout business hours is required

Benefits:

Full benefits package includes major medical, dental and vision with paid-time off and matching 401(k).