Fire Protection Service Scheduler

Hiller Companies; Lancaster (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental & vision insurance

Boot allowance

Career advancement

Job summary

The Hiller Companies, LLC is seeking a Service Coordinator to support the Service Manager and Technicians by coordinating schedules, materials, and documentation for service inspections and repairs. The role includes dispatching personnel to customer sites and guiding field staff.

Ideal candidates have strong communication skills, 2+ years in B2B customer service, and familiarity with service operations. Location is Lancaster, CA with consideration for nearby areas; comprehensive benefits are

Qualifications

• 2+ years’ experience in business-to-business customer service is required.
• Prior service department experience in life and safety or related fields is preferred.
• Excellent communication and customer service skills, professional interaction with clients and team members.
• Confident personality to negotiate with vendors and customers.
• Strong written and spoken communication; proficient with MS Office and ability to learn new programs.

Responsibilities

• Coordinate daily schedules and planning of field service technicians for inspections, maintenance, testing and repair of fire and life safety systems.
• Communicate and resolve scheduling issues with customers and personnel.
• Monitor technician activity to meet customer commitments and report status changes.
• Alert management to potential problems and work on resolutions.
• Review completed jobs, inventory, and cost materials for job closures.
• Maintain inspection documentation and ensure proper job completion records.

Skills

Customer service

Communication

Time management

Organizational skills

Negotiation

Tools

JD Edwards E1

Job description

The Hiller Companies, LLC is seeking a Service Coordinator to support the Service Manager and Technicians by coordinating schedules, materials, and documentation for service inspections and repairs. The role includes dispatching personnel to customer sites and guiding field staff.

Ideal candidates have strong communication skills, 2+ years in B2B customer service, and familiarity with service operations. Location is Lancaster, CA with consideration for nearby areas; comprehensive benefits are