Field Service Scheduler & Coordinator

EST Companies; Waipahu (HI); On-site; USD 52,000 - 75,000; Full time

Job summary

EST Companies in Hawaii is seeking a Service Coordinator to support regional service operations, schedule work, coordinate technicians, manage paperwork, and uphold quality customer service.

You will communicate with customers and field teams, assemble quotes, and track service metrics while adhering to SOPs and safety guidelines. A background in mechanical/electrical systems is a plus; bilingual not required.

Qualifications

• Minimum 2 years of service coordination or service management experience.
• Background or familiarity with mechanical, plumbing, electrical, or electronic systems is a plus.
• Fluent in English with strong verbal and written communication skills.
• Proficiency with Microsoft Office and strong computer skills.
• Valid driver's license and ability to obtain military base passes and other access credentials.

Responsibilities

• Coordinate, schedule, and communicate service delivery for repairs and preventative maintenance visits.
• Assist the Regional Service Supervisor in ensuring 100% completion of contractual and quality service requirements.
• Verify that all contractual scope of work is completed and documented according to established SOPs.
• Order repair materials, parts, and related products; ensure technicians have required items on the day of service.
• Review and ensure accuracy of all paperwork and documentation submitted by service technicians.
• Maintain clear communication with customers, technicians, and internal teams regarding status updates, costs, and timelines.
• Provide administrative support to field service technicians via phone or in person.
• Generate service, parts, and installation quotes as directed.
• Monitor, resolve, and elevate customer complaints in alignment with EST's quality standards.
• Maintain required reports, metrics, and cost controls to support regional performance monitoring.
• Understand EST products, equipment maintenance needs, and service requirements.
• Utilize current and emerging technologies to support scheduling, documentation, and communication workflows.
• Assist in developing and improving SOPs as needed.
• Strengthen customer relationships and enhance the overall customer experience.
• Escalate system-level issues to the Regional Service Supervisor and provide supporting data.
• Monitor usage and maintenance of service department assets.
• Maintain all personally assigned company property (vehicle, computer, etc.).

Skills

Communication

Organizational skills

Customer service

Problem solving

Education

Associate or Bachelor's degree preferred

Equivalent experience considered

Tools

Microsoft Office

Job description

EST Companies in Hawaii is seeking a Service Coordinator to support regional service operations, schedule work, coordinate technicians, manage paperwork, and uphold quality customer service.

You will communicate with customers and field teams, assemble quotes, and track service metrics while adhering to SOPs and safety guidelines. A background in mechanical/electrical systems is a plus; bilingual not required.