Fire Inspection & Service Scheduler

All-Guard Alarm Systems; Livermore (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

All-Guard Alarm Systems in Livermore, CA, is seeking a Fire Inspection & Service Coordinator to support both the Fire Inspection and Service departments. The role focuses on scheduling, dispatching, and coordination of technicians and inspectors to ensure timely inspections, service calls, and emergency repairs.

You will be the primary contact for customers and field personnel, handling scheduling, recordkeeping, and service communications with professionalism and efficiency in a fast-paced

Qualifications

• Minimum 2-year alarm company experience preferred.
• Customer and Personal Service.
• Administration and Management.
• Ability to function as an effective team member.
• Ability to work under pressure and independently.
• Ability to meet deadlines.
• Ability to solve practical problems and carry out responsibility with minimum direction.
• Ability to prioritize multi task responsibilities.
• Computer Literacy – Microsoft Excel, Word, and Outlook.
• Ability to write clean, specific and well documented procedures.

Responsibilities

• Schedule and coordinate fire inspections with customers and field inspectors.
• Prepare daily, weekly, monthly, and semi-monthly inspection schedules.
• Monitor inspector assignments, locations, and utilization to maximize efficiency.
• Confirm inspection appointments with customers and maintain inspection records.
• Coordinate inspection deficiencies, follow-ups, and customer communications.
• Maintain accurate customer files, reports, and inspection documentation.
• Assist with customer inquiries regarding inspections, compliance, and scheduling.
• Schedule and dispatch service technicians for service calls, troubleshooting, installations, and emergency repairs.
• Coordinate technician schedules in the most geographically efficient manner.
• Receive and process service requests and work orders.
• Provide customers with service rates and appointment availability.
• Support field technicians with account information and technical coordination.
• Review customer accounts and monitor alarm or system signal issues.
• Assist the sales department with scheduling system hook-ups, disconnects, and related service activities.

Skills

Customer service

Administration

Team player

Work under pressure

Deadline oriented

Problem solving

Multitasking

Documentation

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

All-Guard Alarm Systems in Livermore, CA, is seeking a Fire Inspection & Service Coordinator to support both the Fire Inspection and Service departments. The role focuses on scheduling, dispatching, and coordination of technicians and inspectors to ensure timely inspections, service calls, and emergency repairs.

You will be the primary contact for customers and field personnel, handling scheduling, recordkeeping, and service communications with professionalism and efficiency in a fast-paced