Field Service & Sales Coordinator

Aston Carter; Westminster (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

Aston Carter is seeking a Service/Sales Coordinator to oversee technician coordination, order entry, materials management, and customer communication from our Westminster, MD location. The role requires coordinating service visits, ensuring technicians have materials, and maintaining clear lines of communication with clients and internal teams.

Responsibilities include scheduling, creating calendar invites, entering replacement parts orders in the ERP system (Acumatica preferred), building bills

Qualifications

• 3+ years field service support experience, preferably in compressor maintenance.
• Proficient in Microsoft Office and ERP systems, with Acumatica preferred.
• Strong technical aptitude and ability to communicate with technicians and customers.
• Detail-oriented, organized, and able to work under pressure in a fast-paced environment.

Responsibilities

• Coordinate technicians for service jobs and site visits, ensuring they have all necessary materials and information.
• Create and update calendar invites, managing appointment cancellations and rescheduling.
• Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
• Build bills of materials for each job and generate supplier purchase orders.
• Serve as the first point of contact for incoming service requests, managing customer communication and addressing after-shipment issues.
• Enter new equipment and customer information into ERP systems, maintaining detailed records of communications and work orders.

Skills

Field service coordination

Microsoft Office

Communication

Attention to detail

Tools

ERP systems

Acumatica

Job description

Aston Carter is seeking a Service/Sales Coordinator to oversee technician coordination, order entry, materials management, and customer communication from our Westminster, MD location. The role requires coordinating service visits, ensuring technicians have materials, and maintaining clear lines of communication with clients and internal teams.

Responsibilities include scheduling, creating calendar invites, entering replacement parts orders in the ERP system (Acumatica preferred), building bills