Service Coordinator

Talentify; Westminster (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

Aston Carter is seeking a Service/Sales Coordinator to oversee technician scheduling, order entry, materials management, and client communication from Westminster, MD. The role requires coordinating field teams and maintaining accurate ERP records for service jobs.

Ideal candidates bring 3+ years of field service support, strong communication skills, and familiarity with Acumatica or similar ERP systems. This is a fully onsite position with rotating shifts and a focus on operational efficiency

Qualifications

• 3+ years of field service support experience, preferably in compressor maintenance.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• On-site role with rotating schedules.

Responsibilities

• Coordinate technicians for service jobs and site visits, ensuring they have all necessary materials and information.
• Create and update calendar invites, managing appointment cancellations and rescheduling.
• Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
• Build bills of materials for each job and generate supplier purchase orders.
• Serve as the first point of contact for incoming service requests, managing customer communication and addressing after-shipment issues.
• Enter new equipment and customer information into ERP systems, maintaining detailed records of communications and work orders.

Skills

Field service support experience

MS Office

ERP systems

Acumatica

Communication skills

Tools

Acumatica

ERP systems

Microsoft Office

Job description

About this job

We are seeking a dynamic Service/Sales Coordinator to oversee technician coordination, order entry, materials management, and customer communication. This role requires the ability to manage schedules, ensure technicians are equipped for service jobs, and maintain communication with clients and team members.

Responsibilities

• Coordinate technicians for service jobs and site visits, ensuring they have all necessary materials and information.
• Create and update calendar invites, managing appointment cancellations and rescheduling.
• Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
• Build bills of materials for each job and generate supplier purchase orders.
• Serve as the first point of contact for incoming service requests, managing customer communication and addressing after-shipment issues.
• Enter new equipment and customer information into ERP systems, maintaining detailed records of communications and work orders.
• 3+ years experience in field service support, preferably in compressor maintenance or industrial service.
• Proficient in Microsoft Office (Outlook, Word, Excel) and experienced in ERP systems, with Acumatica preferred.
• Strong technical aptitude and ability to communicate effectively with both technicians and customers.
• Detail-oriented, organized, and able to work under pressure in a fast-paced environment.

Additional Skills & Qualifications

• Excellent written and oral communication skills.
• Ability to multi-task, prioritize, and manage time efficiently.
• Team player with a proactive approach to problem-solving.
• The role is based onsite with rotating schedules, typically between 7:00 AM - 3:30 PM or 7:30 AM - 4:30 PM.

Job Type & Location

This is a Permanent position based out of Westminster, MD.

Pay and Benefits

The pay range for this position is $47840.00 - $58240.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully onsite position in Westminster,MD.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.