Field Service & Sales Coordinator

Aston Carter; Westminster (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

Aston Carter in Westminster, MD seeks a Service/Sales Coordinator to manage technician scheduling, order entry, materials management, and customer communications. You will coordinate field staff, build BOMs, and process ERP orders to keep service jobs on track.

The role requires strong organizational skills, proficiency with Microsoft Office and ERP systems (Acumatica preferred), and the ability to communicate clearly with technicians and clients in a fast-paced environment.

Qualifications

• 3+ years experience in field service support, preferably in compressor maintenance or industrial service.
• Proficient in Microsoft Office (Outlook, Word, Excel) and experienced in ERP systems, with Acumatica preferred.
• Strong technical aptitude and ability to communicate effectively with both technicians and customers.
• Detail-oriented, organized, and able to work under pressure in a fast-paced environment.

Responsibilities

• Coordinate technicians for service jobs and site visits, ensuring they have all necessary materials and information.
• Create and update calendar invites, managing appointment cancellations and rescheduling.
• Enter orders for replacement parts and components in the ERP system, ensuring accuracy and completeness.
• Build bills of materials for each job and generate supplier purchase orders.
• Serve as the first point of contact for incoming service requests, managing customer communication and addressing after-shipment issues.
• Enter new equipment and customer information into ERP systems, maintaining detailed records of communications and work orders.

Skills

Field service coordination

Customer communication

Detail oriented

Time management

Multitasking

Tools

Microsoft Office

Acumatica ERP

Job description

Aston Carter in Westminster, MD seeks a Service/Sales Coordinator to manage technician scheduling, order entry, materials management, and customer communications. You will coordinate field staff, build BOMs, and process ERP orders to keep service jobs on track.

The role requires strong organizational skills, proficiency with Microsoft Office and ERP systems (Acumatica preferred), and the ability to communicate clearly with technicians and clients in a fast-paced environment.