Field Service Representative - Cooling Power

Schneider Electric; Dallas (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Field Service Representatives to join their dynamic team in Dallas. This role offers the opportunity to work hands-on with power distribution and critical power infrastructure. Ideal candidates will have a strong background in electrical systems, excellent problem-solving skills, and the ability to thrive in a customer-focused environment. With comprehensive training and a supportive team, you will play a vital role in ensuring the reliability of essential services. Join a company that values sustainability and innovation, and make a significant impact in the field.

Benefits

Flexible Work Arrangements

Paid Family Leave

401(k) with Match

Well-being Programs

Holidays

Military Leave

Service Vehicles

Mobile Devices

Laptops

In-Person Training

Qualifications

• 2+ years of experience in field service repair and customer service.
• Ability to read blueprints and understand AC/DC power principles.

Responsibilities

• Perform assembly, startup, and preventive maintenance on equipment.
• Collaborate with customers and team members to resolve issues.

Skills

Field Service Repair

Customer Service

Electrical Principles

Blueprint Reading

Safety Practices

Communication Skills

Education

Associate’s Degree

Trade/Vocational Certification

Military Training

Tools

Test and Diagnostic Equipment

Mobile Devices

Job description

Job Description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in various environments. They are problem solvers, customer-focused, and passionate about their work. They are the future of Schneider Electric!

We provide all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric supplies service vehicles, tools, uniforms, mobile devices, and laptops for daily use.

This is a site-based position with occasional nonstandard hours. It guarantees 40 hours per week (+Overtime), primarily at customer sites.

This role focuses on servicing equipment related to power distribution and critical power infrastructure within our U.S. Services business.

Typical daily tasks include:

1. Pre-site, startup, repair, preventive maintenance, and field modifications of equipment
2. Problem-solving with customers, electricians, sales partners, technical support, and District Service teams
3. Completing field service reports, expense reports, preventive maintenance, and startup data sheets
4. Collaborating with your Manager or Regional Service Director to resolve complex issues
5. Engaging in continuous learning and training on various products both in the field and classroom

On some days, you might also:

1. Travel regionally or nationwide, including overnight stays by vehicle or air
2. Support senior technicians and Project Management on larger system start-ups
3. Work with larger teams of FSRs and collaborate on higher complexity projects
4. Act on behalf of the District Service Manager to resolve operational issues

Ideal candidates will have:

• An Associate’s degree, trade/vocational certification, Military training, or similar electrical-related experience
• Ability to read blueprints and schematics
• Understanding of AC and DC power principles and components
• At least 2 years of field service repair and customer service experience with UPS systems, power distribution, switchgear, and related electrical or electro-mechanical equipment
• Knowledge of safety practices and adherence to safety procedures and policies
• NFPA-70E or OSHA experience (preferred)
• Safe driving and vehicle operation skills
• Proficiency with test and diagnostic equipment
• Ability to interpret schematics, drawings, and manuals
• Strong communication skills for writing reports and responding to customer inquiries
• Physical ability to perform strenuous tasks, including lifting up to 40 pounds and working in various environmental conditions

What we offer:

Within the first 180 days, you'll undergo 8 weeks of in-person training at our Dallas, TX facility, with expenses paid. Post-training, you'll continue online learning and receive on-the-job mentoring.

Enjoy our inclusive benefits package, including flexible work arrangements, paid family leave, 401(k) with match, well-being programs, holidays, military leave, and more. Learn more at se.com/us/careers.

Join us! Apply today.

All applicants must submit an online application. This position remains open until filled.

Make an IMPACT with your career!

At Schneider Electric, our values—Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork—are the foundation of our culture. We believe in turning sustainability ambitions into actions and are seeking IMPACT Makers—exceptional individuals contributing to a more resilient, efficient, and sustainable world. Join us and become an IMPACT Maker!

Company highlights: €36 billion revenue, +13% organic growth, 150,000+ employees worldwide, ranked #1 on the Global 100 most sustainable corporations.

We are committed to diversity and inclusion, mirroring the communities we serve, and uphold the highest standards of ethics and compliance through our Trust Charter. We are an Equal Opportunity Employer, providing equitable opportunities regardless of race, gender, disability, or other protected characteristics.