Associate Customer Success Consultant

TriNet; Atlanta (GA); Remote; USD 46,000 - 71,000; Full time

Job summary

An established industry player is seeking an Associate Customer Success Consultant to enhance client experiences. This role serves as the primary contact for a portfolio of clients, ensuring they receive personalized support in payroll, HR, and benefits administration. You will deliver timely solutions, manage client inquiries, and contribute to high customer satisfaction. The position offers a dynamic work environment, with the flexibility to work remotely. Join a team that values innovation and client success, and make a meaningful impact in the SMB market.

Qualifications

• 2+ years in customer service or relationship management.
• Knowledge of PEO, HR, or Payroll operations is preferred.

Responsibilities

• Provide timely solutions and excellent core services.
• Ensure proper triage and resolution of client inquiries.
• Contribute to customer retention and satisfaction goals.

Skills

Customer Service

Communication Skills

Multitasking

Knowledge of PEO Products

Microsoft Office

CRM Proficiency

HRIS Knowledge

Virtual Meeting Platforms

Education

Bachelor's Degree or Equivalent Experience

Tools

Microsoft Office

CRM Software

HRIS Software

Virtual Meeting Platforms

Job description

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Job Description

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance, and employee benefits, including health insurance, retirement plans, and workers’ compensation insurance.

Company Overview

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Note: Don’t meet every single requirement? Studies show women and people of color are less likely to apply unless they meet all criteria. We encourage you to apply regardless, as you might be the right fit for this or other roles.

Job Summary

The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients. They act as the ambassador for our client admins, providing personalized support in payroll, platform support, reporting, HR & benefit administration. Backed by a team of experts and specialists, this role is crucial for delivering an outstanding client experience, typically working with customers with lower or less frequent operational support needs.

Essential Duties and Responsibilities

1. Delivers excellent core services by providing diligent, accurate, and timely solutions.
2. Ensures proper triage, escalation, and resolution of client inquiries, offering relevant information and recommendations.
3. Organizes and prioritizes work to meet customer expectations effectively and efficiently.
4. Contributes to customer retention and satisfaction goals.
5. Demonstrates excellent customer service skills both internally and externally.
6. Leverages resources to stay current with business knowledge.

Qualifications

Education

• Bachelor's Degree or equivalent experience preferred

Work Experience

• Typically 2+ years in customer service or relationship management
• Industry experience in PEO, HR, or Payroll operations

Licenses and Certifications

• CPP, PMP, or Lean Six Sigma certifications preferred

Knowledge, Skills, and Abilities

• Knowledge of PEO products, services, and markets
• Proficiency with Microsoft Office, CRM, HRIS, and virtual meeting platforms
• Excellent communication, confidentiality, and multitasking skills

Work Environment

Work may be remote with reliable internet; office environment is clean and comfortable. The salary range is $46,904 - $70,408, with potential bonuses and benefits detailed on our website.

Additional Information

TriNet is an Equal Opportunity Employer. Accommodations are available for applicants with disabilities. Job duties and qualifications may vary based on business needs.