Cooling Field Service Representative

Schneider Electric; Lansing (MI); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Field Service Representatives to join their team. This role involves working with critical data center equipment, providing essential assembly, startup, and maintenance services. Ideal candidates will have a background in HVAC/R or electronics, with strong problem-solving abilities and excellent communication skills. Enjoy a flexible, home-based work schedule with comprehensive training and a supportive environment that values diversity and inclusion. Join a company committed to sustainability and innovation, making a real impact in the field of electrification and automation.

Benefits

Flexible work arrangements

Paid family leave

401(k) with match

Well-being programs

Paid time off

Military leave

State-of-the-art training facility

Mentorship programs

Qualifications

• 2+ years of experience in Field Services or similar roles.
• Ability to read schematics and manuals.
• Proficiency in problem-solving with customers.

Responsibilities

• Perform startup, repair, and preventive maintenance on equipment.
• Complete service reports and resolve escalated issues.
• Participate in ongoing training and learning.

Skills

HVAC/R knowledge

Electronics expertise

Problem-solving skills

Strong written communication

Safe driving skills

Education

Associate degree or vocational training

Military training

Tools

Test and diagnostic equipment

Job description

Job Description

Great people make Schneider Electric a great company.

Schneider’s Field Service Representatives play an impactful role within the organization, collaborating with customers, team members, and third-party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both Company and third-party manufactured equipment in various environments. They are problem solvers, customer-focused, and passionate about their work. They are the future of Schneider Electric! Is this you?

We provide all Field Service Representatives with comprehensive product training and training on all digital and physical tools required for their work. Schneider Electric supplies service vehicles, tools, uniforms, mobile devices, and laptops for daily use.

This role offers a home-based, flexible work schedule with a 40-hour guarantee (+ overtime).

This position is within our U.S. Services business, specifically our Secure Power & Cooling Services team, focusing on critical data center equipment servicing. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

Typical daily responsibilities include:

• Pre-site, startup, repair, preventive maintenance, and field modifications of equipment
• Problem solving with customers, electricians, sales partners, and technical support
• Completing field service reports, expense reports, preventive maintenance, and startup data sheets
• Resolving complex escalated issues with managers or Regional Service Directors
• Participating in ongoing learning and training on various products both in the field and classroom

On some days, you may also:

• Travel locally or nationwide to support customers
• Assist on larger system startups with the Field Project Manager
• Represent the District Service Manager to resolve operational issues

Ideal candidates will have:

• An Associate degree, vocational training, or equivalent experience in HVAC/R, electronics, electrical disciplines, or military training
• At least 2 years of experience in Field Services or similar industry roles
• Safe driving and vehicle operation skills
• Proficiency with test and diagnostic equipment
• Ability to read schematics, drawings, and manuals
• Strong written communication skills for service reports and correspondence
• Ability to lift and move service equipment weighing up to 50 pounds

What we offer:

Within your first 90 days, you'll participate in two weeks of in-person training at our state-of-the-art facility in Dallas, TX, with all expenses paid. Afterward, you'll continue with online training, paired with a local mentor for on-the-job learning.

Hear from our Field Service Representatives about their experiences: https://www.youtube.com/watch?v=CAKJVzjVMTA

Schneider Electric provides an inclusive benefits package, including flexible work arrangements, paid family leave, 401(k) + match, well-being programs, holidays, paid time off, military leave, and more. Learn more: http://se.com/us/careers

Join us! Apply today.

You must submit an online application to be considered. This posting remains open until filled.

Looking to make an IMPACT in your career?

Our values—Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork—are the foundation of our culture. We believe in turning sustainability ambitions into actions, contributing to a resilient, efficient, and sustainable world. We seek IMPACT Makers—exceptional individuals dedicated to making a difference at the intersection of automation, electrification, and digitization.

Become an IMPACT Maker with Schneider Electric—apply today!

Company highlights:

• €36 billion global revenue
• +13% organic growth
• 150,000+ employees across 100+ countries
• #1 on the Global 100 World's Most Sustainable Corporations

Schneider Electric is committed to diversity, equity, and inclusion, providing equitable opportunities and fostering a safe, inclusive environment. Learn more about our DEI initiatives and policies on our website.

We uphold the highest standards of ethics and compliance through our Trust Charter, emphasizing safety, sustainability, quality, and cybersecurity. More details are available on our site.

Schneider Electric is an Equal Opportunity Employer, offering employment opportunities regardless of race, religion, gender, disability, or other protected characteristics.