Field Service Representative - Charlotte

Schneider Electric; Charlotte (NC); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated ASCO Field Service Technician to join their dynamic team. This role involves providing preventative maintenance and repair services on Automatic Transfer Switches, ensuring high-quality service and customer satisfaction. With a flexible home-based schedule and opportunities for direct product training, you will be equipped with the tools and support needed to excel in your career. Join a company that values inclusivity and offers a comprehensive benefits package, including flexible work arrangements and paid family leave. If you're passionate about problem-solving and customer service, this position could be the next step in your career journey.

Benefits

Flexible Work Arrangements

Paid Family Leave

401(k) with Match

Well-being Programs

Paid Time Off

Military Leave Benefits

Training and Development Programs

Service Vehicle Provided

Mobile Devices Provided

Uniforms Provided

Qualifications

• Proven experience with Automatic Transfer Switches and Power Control Systems.
• Ability to read electrical schematic drawings and perform system maintenance.

Responsibilities

• Perform maintenance and repair on Automatic Transfer Switches in various environments.
• Administer service reports and manage inventory for service equipment.

Skills

Problem Solving

Customer Focus

Basic Mechanical Systems Understanding

Electrical Schematic Interpretation

Automatic Transfer Switch (ATS) Knowledge

Troubleshooting Skills

Basic Electrical Systems Understanding

Ability to Use Test Equipment

Education

Technical School Certification

Job-related Military Service

Tools

Test Equipment

Laptops for Control Panel Communication

Job description

Job Description

Great people make Schneider Electric a great company.

Schneider’s ASCO Field Service Technician plays an impactful role within the organization. They provide preventative maintenance and repair services on customer-owned ASCO equipment, deliver high-quality service and customer satisfaction, and are productive and valued members of their team in a variety of dynamic customer environments. They are problem solvers, customer-focused, and passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Technicians direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with a 40-hour guarantee (+Overtime).

This Field Service Technician position will be within our U.S. Services business, specifically our ASCO team. This team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

As an ASCO Field Service Technician, a typical day for you may include:

• Maintenance and repair of Automatic Transfer Switches (ATS)
• Service administration and reporting which may include service order generation, performance and maintenance of annual inventory review, identification of replacement parts, and completion of inventory safety audit
• Executing installation, maintenance, and repair on customer installed base, in a specific delimited know-how.

And on some days you may even:

• Receive and participate in job training for ATS maintenance, troubleshooting, and startups
• Identify new opportunities while attending customer sites to promote Services growth.
• Determine when products should be upgraded or replaced

This may be the next step in your career journey if you have:

• Job-related military service (e.g., Naval Nuclear Electricians Mate or Air Force Power Production Technician), Technical School Certification, or directly related field experience with Automatic Transfer Switches, Power Control Systems, or other low and medium voltage power applications
• Basic understanding of mechanical and electrical systems and components, as well as a fundamental understanding of the tools and processes required to complete system maintenance and repair activities.
• Ability to read and interpret electrical schematic drawings and understand electrical one-line diagrams
• Ability to use appropriate test equipment to troubleshoot and diagnose problems with Automatic Transfer Switches
• Availability to work nights, weekends, and holidays, as needed, and can travel, sometimes outside of assigned territory, including occasional overnight stays, as necessary.
• Proof of certifications or willingness to complete: CPR/First Aid/AED training, PPE training
• Basic ATS knowledge, understanding of the sequence of operation and elementary diagram
• Understanding of a one-line diagram
• Ability to independently perform startup on all ASCO ATS models, excluding closed transition, soft load, and medium voltage (MV).
• Ability to connect and communicate with a laptop to download control panel settings and upload firmware upgrades
• Valid driver’s license
• Movement of service equipment weighing up to 50 pounds in both indoor and outdoor environments.

What we have for you:

You’ll feel the warm welcome at Schneider Electric with a unique, team-focused orientation and 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX, with all expenses paid. Upon return from your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: here

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.