Field Service Representative - Chicago, IL

Dover Corporation; Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Markem-Imaje is seeking a Field Service Representative to deliver, install, repair, maintain, and test equipment in the assigned service territory. You will perform installations, training, and routine repairs while ensuring customer satisfaction and quality standards.

The role involves troubleshooting, advising customers on solutions, and collaborating with sales for demos and follow-up activities. A mechanical or electrical engineering background and several years of field service experience

Qualifications

• 3–5 years mission-critical field service experience preferred.
• Strong knowledge of electrical, electronic, pneumatic, hydraulic and mechanical system theory and operation.
• Excellent customer-facing communication and interpersonal skills.

Responsibilities

• Perform general field service repair and maintenance activities.
• Resolve operational issues in the field and troubleshoot.
• Determine customer needs and offer technical recommendations.
• Contribute to growth through technical involvement and teamwork.
• Install new equipment, train customers, perform emergency and routine repairs, and maintain contracts.
• Determine and recommend products or services that fit customer needs.
• Develop and maintain competency on Markem-Imaje products through training and hands-on use.
• Aim for high customer satisfaction in line with quality guidelines.
• Collaborate with sales for demos, training, courtesy calls and follow-up activities.
• Be assigned to a divisional service territory as the primary area of responsibility.

Skills

Interpersonal skills

Customer relationship mgmt

Training others

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

The Role

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

The Role

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people