Field Service Representative

Iron EagleX, Inc.; St. Louis (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

A forward-thinking company is seeking a Field Service Representative to support the implementation of innovative operational software solutions. In this dynamic role, you will provide training and technical support to users, ensuring successful deployment and collaboration across teams. You will be at the forefront of technology, working closely with engineering teams to solve complex issues and enhance user experience. This position offers a unique opportunity to make a significant impact in a global enterprise environment while enjoying competitive benefits and opportunities for professional growth.

Benefits

National health, vision, and dental plans

20 days of PTO and 11 paid holidays

Life insurance

Short- and long-term disability plans

401(k) retirement plans

Incentive and recognition programs

Relocation opportunities

Qualifications

• Experience fusing intelligence capabilities in support of operations.
• Technical background with knowledge of hardware, networks, and server administration.

Responsibilities

• Provide desk-side training to analysts and operators.
• Collaborate with the Palantir engineering team to troubleshoot issues.

Skills

HTML

Ruby

Python

Java

Microsoft Excel

Technical Support

Communication Skills

Military Experience

Education

US Citizenship

Tools

Palantir Gotham

Palantir Gaia

Palantir Foundry

Job description

Field Service Representative

Job Locations: US-MO-St. Louis

Job ID: 2025-2625

Clearance Level: Top Secret SCI

Overview

Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities

Job Description:

Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the St. Louis, MO area. As a Field Service Representative (FSR) Analyst, you will be on the front lines supporting the implementation of a unique operationally focused software solution. Your role includes training and mentoring users, troubleshooting technical issues, and sharing critical deployment insights with team members. This may involve embedding with users worldwide and collaborating directly with engineering teams to facilitate communication and problem-solving. You will also help foster collaboration across a global enterprise to ensure customer success.

Job Duties Include (but are not limited to):

• Provide desk-side training to analysts.
• Train analysts/operators in classroom settings.
• Staff the Help Desk: respond to user requests and collaborate with the Palantir engineering team to troubleshoot issues.
• Provide feedback to the Palantir engineering team regarding the product.

Qualifications

Required Skills & Experience:

• Experience fusing intelligence capabilities in support of operations.
• Technical background with working knowledge of HTML, Ruby, Python, Java, Microsoft Excel, hardware, networks, and server administration.
• Prior experience with Palantir Gotham is required; experience with Palantir Gaia and Foundry is a plus.
• Strong communication skills, capable of explaining complex concepts clearly.
• Ability to travel domestically up to 25% of the time.
• Ability to work independently and in teams.
• Strong knowledge of Excel.
• Military, Special Operations, or Law Enforcement experience is a plus.

Education & Certifications:

• Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Security Clearance:

• An active Secret clearance is required; TS/SCI clearance is preferred.

Benefits

• National health, vision, and dental plans.
• 20 days of PTO and 11 paid holidays.
• Life insurance.
• Short- and long-term disability plans.
• 401(k) retirement plans.
• Incentive and recognition programs.
• Relocation opportunities.