Field Service Representative

Carlisle Construction Materials; United States; Remote; USD 59,000 - 101,000; Full time

Job summary

A leading company in the building materials industry is seeking a Field Service Representative to join their Commercial Roofing team. This remote position involves providing technical support and customer service, managing warranty inspections, and conducting training. The role offers a comprehensive training program and relocation assistance for qualified candidates.

Benefits

Medical

Dental

Vision

HSA

401(k) with match

Paid holidays

Vacation

Sick days

Parental leave

Disability coverage

Qualifications

• Experience in commercial roofing or general construction preferred.
• Ability to understand construction-related terminology and documents.

Responsibilities

• Perform final warranty inspections and provide technical assistance.
• Educate on proper installation of CCM products.
• Conduct warranty claims and product investigations.

Skills

Strong work ethic

Self-motivation

Interpersonal skills

Customer service skills

Verbal communication

Written communication

Attention to detail

Comfort with technology

Tools

MS Office

Job description

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Carlisle Construction Materials Incorporated, a globally leading diversified manufacturer of premium building products and related technology, is seeking a Field Service Representative (FSR) to join our Commercial Roofing team.

This is an exciting opportunity in a fast-paced, customer-focused, outdoor working environment. The position is remote, allowing the FSR to create their schedule and work from home when not in the field. The FSR will provide industry-leading technical and customer service for CCM’s Commercial Roofing customer base, managing warranty inspections, job-site training, warranty claim investigations, product support, and report generation.

Field Service Representative Training Program

1. All new FSRs must complete an extensive 12-week paid training program, designed to equip them with necessary skills and knowledge. Training occurs four times a year, with start dates on:
2. Monday, July 7th, 2025
3. Friday, October 3rd, 2025

The training includes onsite sessions at our Carlisle, PA Campus and in the field, blending theoretical knowledge with practical experience.

Relocation and Position Availability

Open positions are available across the US, and relocation assistance is offered to qualified candidates to facilitate a smooth transition.

Duties and Responsibilities

• Adhere to CCM and project-specific health and safety policies.
• Schedule and perform final warranty inspections for authorized applicators.
• Provide technical assistance onsite during and after installation.
• Educate on proper installation of CCM products and systems.
• Serve as the technical expert in the territory, providing timely responses.
• Conduct warranty claims and product investigations as needed.
• Deliver training presentations and demonstrations for authorized applicators.
• Develop strong internal and external relationships.
• Produce detailed reports and correspondence.
• Perform additional duties as assigned.

Required Skills and Abilities

General Skills

• Strong work ethic and self-motivation, capable of managing multiple tasks independently.
• Professional, positive attitude with excellent interpersonal and customer service skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Experience in commercial roofing or general construction preferred but not required; extensive training provided.
• Ability to understand construction-related terminology, documents, tools, and practices.
• Attention to detail and ability to see the big picture.
• Comfort with technology, including MS Office and CCM-specific systems.

Compensation and Benefits

For applicants in Colorado:

• Salary Range: $59,084 - $100,950.
• Potential for higher offers based on experience and skills.
• Bonus: 10-15% profit sharing annually.
• Company vehicle with mileage logs for IRS compliance.
• Benefits: Medical, Dental, Vision, HSA, 401(k) with match, paid holidays, vacation, sick days, parental leave, disability coverage.

For applicants in New York:

• Salary Range: $61,425 - $110,564.
• Same bonus and benefits as above, with specific details for the region.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Industry: Wholesale Building Materials