Field Service & Repair Sales Executive

Fujitec America, Inc.; Mason (OH); On-site; USD 75,000 - 120,000; Full time

Job summary

Fujitec America, Inc. seeks a Sales Account Manager to grow service and repair revenue by managing accounts and visiting customers within the assigned territory.

You will build relationships, prepare proposals, and coordinate with operations to meet deadlines while maintaining knowledge of products and local elevator codes. Requires 3+ years in elevator service/maintenance sales and a Bachelor’s in engineering or related field.

Qualifications

• Education: Bachelor’s, with engineering, construction or related majors a plus
• Experience: Minimum 3 years in related industry sales (elevator service/maintenance)
• Requires a valid driver’s license and a satisfactory Motor Vehicle Report.
• Local Travel Expectations: 75%

Responsibilities

• Exceed sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manage service accounts by visiting customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants, including building relationships any associated groups.
• Develop capital plans for customers to address their short-and long-term building needs.
• Maintain a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information, including developing knowledge of local elevator code requirements.
• Prepare repair job proposals by estimating labor and other job costs using estimating software program.
• Prepare service contract bids, including reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receive and respond to written and oral questions related to quoted repairs and service contracts, including performing follow-up with customers on all service and repair proposals.
• Monitor the status of current service contracts by visiting jobsites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues.
• Contact service customers regarding contract renewal prior to contract expiration; advise of price increases if appropriate.
• Keep timely, well-organized records of sales activities including but not limited to proposals, bookings, losses and cancellations, using company-provided sales management software.
• Utilize systems to perform various tracking functions.
• Assist in A/R collection efforts to ensure prompt payment from customers
• Conduct customer follow-up on all proposals.
• Visit project sites when necessary and work with operations department to ensure customer needs and deadlines are being met.
• This job description is not intended to be all-inclusive, and the employee will also perform other reasonably related business duties.

Skills

Technical Professional Knowledge

Teamwork and Cooperation

Communication

Customer Service Orientation

Initiative

Performance Motivation

Planning and Organizing

Information Seeking

Problem Assessment

Education

Bachelor's degree in Engineering/Construction or related

Job description

Fujitec America, Inc. seeks a Sales Account Manager to grow service and repair revenue by managing accounts and visiting customers within the assigned territory.

You will build relationships, prepare proposals, and coordinate with operations to meet deadlines while maintaining knowledge of products and local elevator codes. Requires 3+ years in elevator service/maintenance sales and a Bachelor’s in engineering or related field.