Service & Parts Administrator - Modesto

Rogers Machinery Company, Inc.; Modesto (CA); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Health Insurance (medical)

Vision Insurance

401(k)

Paid Time Off

Tuition Reimbursement

Profit Share

Employee Assistance Program

Job summary

Rogers Machinery Company, Inc. is seeking an Administrative Support professional to assist the Field Service team in scheduling repairs and coordinating with customers and technicians.

You will handle phone and email scheduling, troubleshoot issues, and maintain accurate service records. Talent with strong organizational and communication skills, comfortable with ERP systems, and the ability to manage multiple tasks in a fast-paced environment will excel in this role.

Qualifications

• Proven customer service experience preferred in mechanical/industrial settings.
• Able to read and interpret technical information and manuals.
• Strong communication and interpersonal skills for field coordination.

Responsibilities

• Provide administrative support and scheduling to Field Service team.
• Coordinate service repairs and preventive maintenance with technicians.
• Interface with customers, sales staff, warehouse, and shop personnel.
• Update service records and ensure follow-ups on repairs.

Skills

Customer service

Communication

Time management

Typing 40 WPM

Problem solving

Tools

MS Office

ERP system

Job description

Rogers Machinery, founded in 1949, specializes in industrial compressed air systems, blowers, vacuum pumps, and positive displacement pumps. We have 8 branches in the Northwest with full sales, service, and parts capability as well locations in San Jose, CA, Atlanta, GA, Houston, TX, and Southern California.Our production facilities are in Portland, OR and Centralia, WA. Visit our web site for more information atwww.rogers-machinery.com .

Rogers Core Values: Commitment to our Customers; Honesty; Safety; Commitment to our Employees and the Communities we serve

Benefits: Full medical, dental, vision & life coverage; profit sharing & 401k; career training & growth support; counseling, life coaching, financial planning, personal & professional support; tuition reimbursement; paid vacation and sick leave; referral program; flexible spending account; legal aid; voluntary additional benefits (accident, hospital, etc.)

Provide administrative support and scheduling to Field Service team while communicating and resolving issues with Customers and Sales Staff.

• Schedule service repairs and preventive maintenance services and route technicians efficiently.
• Interfacing over the phone and in person with customers, service technicians, warehouse, and shop personnel. Must be able to use MS Office products and learn internal ERP system.
• Phone and email scheduling of service and repair for customer’s equipment.
• Conduct follow-up on repairs to insure completeness of the job.
• Review technical manuals to understand service and parts requirements.
• Understand and relate to customer’s technical concerns.
• Parts receiving, ordering and inventorying.

Additional Job Duties:

• Review technical manuals to understand service and parts requirements.
• Troubleshoot, diagnose and be able to relate to customer's technical concerns.
• Determine and reserve necessary parts and tools required for each field service assignment.
• Periodic training in the field with Service Technicians to enhance technical understanding.
• Coordinate modifications or repairs with engineering departments.
• Coordinate warranty repairs with vendors.
• Proactively sell factory service contracts to customers.
• Update computer service records.
• Research and develop a new customer base.
• Call customers to schedule servicing of their equipment.
• Conduct follow up on repairs to insure completeness of the job.

Qualifications:

• Technically inclined.
• Mechanical/electrical related experience helpful
• Read and interpret documents such as: SDS, procedures, parts manuals and invoices.
• Capable of effectively presenting information and responding to questions from employees and customers. Participate in training, meetings and discussion groups. Ability to calm and assure customers in the handling of their equipment problems in a timely manner. Maintain positive customer relations.
• Complete legible work orders with the necessary information. Accurately communicate detailed technical information to other members of the team. Type at least 40 WPM.
• Manage several tasks efficiently. Organize time and workspace to ensure accurately completed work orders while scheduling service jobs and technicians efficiently.
• Ability to solve practical problems and deal with a variety of variables. Understand the sensitivity of technical information and maintain confidentiality between venders.
• Previous experience: 4 years of customer service, preferably in a mechanical related business. Experience must include working in a self-directed position.

Preferred Skills:

• Specialized training; computer skills and typing.
• Previous experience: 4 years of customer service experience.

Physical Demands:

• Occasionally lift up to 50 lbs.
• Sitting at a computer/desk and use of phone extensively during the workday.

Job Type:

• Full-time
• Health Insurance (medical and behavioral health)
• Vision Insurance
• Flexible Spending Account(s)
• Life Insurance
• Profit Share
• Paid Time Off
• 401(k) and Roth Plans
• Tuition Reimbursement
• Referral Program
• Professional Development Assistance
• Employee Assistance Program
• Mental Health Therapy and Coaching
• Legal Aid/ID Shield
• Pet Insurance
• Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.

Pay Range:

• $26 - $34 per hour

People with a criminal record are encouraged to apply

Work Location: On-site

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.