Field Service Coordinator

Taylor Sudden Service Inc.; Covington (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Taylor Sudden Service is seeking an experienced Service Coordinator for the Covington, Georgia Branch. You will manage service activities, communicate with customers and field technicians, and support day-to-day operations in a fast-paced environment.

Ideal candidates bring parts/service industry experience, strong organization, and the ability to multitask and work well under pressure as part of a team.

Qualifications

• Experience in parts and/or service industry considered a plus.
• Ability to coordinate technicians and service work.
• Strong communication with customers and colleagues.
• Excellent organizational and multitasking abilities.
• Ability to work under pressure and in a collaborative team.

Responsibilities

• Coordinate service activities and field operations.
• Communicate with customers regarding repairs and maintenance.
• Prepare service estimates and process service and parts orders.
• Assist with warranty claims and day-to-day Service Center operations.

Skills

Customer service

Scheduling

Communication

Multitasking

Teamwork

Job description

Taylor Sudden Service is looking for an experienced Service Coordinator to join our team in the Covington, Georgia Branch.

If you’re someone who thrives in a fast-paced service environment, enjoys working with both customers and field technicians, and knows how to keep multiple moving pieces organized, this could be a great opportunity for you.

In this role, you’ll help coordinate service activities, communicate with customers regarding repairs and maintenance, prepare service estimates, process service and parts orders, assist with warranty claims, and support the day-to-day operations of the Service Center.

We’re especially interested in candidates who bring:

• Parts and/or service industry experience
• Experience coordinating technicians and service work
• Strong customer service and communication skills
• Mechanical aptitude or experience with forklifts, heavy equipment, automotive, industrial equipment, or a related field
• Strong organization and multitasking skills
• The ability to work well under pressure and as part of a team

Taylor Sudden Service is part of The Taylor Group of Companies, a third-generation, family-owned organization with a history dating back to 1927.

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We appreciate the outreach from third-party recruiters; however, we are currently not engaging with external recruiting or staffing agencies for this role. We kindly ask that agencies refrain from submitting unsolicited résumés or candidate referrals. All recruitment efforts are managed internally.