Field Service Leader: Drive Safe, Efficient Field Ops

Honeywell International, Inc.; City of Albany (NY); Presencial; USD 119.000 - 148.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Parental Leave

Descripción de la vacante

Honeywell is seeking a Field Service Manager in the United States to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, business growth, and employee development through strategic planning and disciplined execution.

You will oversee field service execution for a ~ $25M P&L, manage ~10 field engineers and supervisors plus a broader team, coach staff, and collaborate with sales, engineering, and

Formación

• Proven field service or technical operations leadership.
• Ability to manage competing customers, projects, priorities.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsabilidades

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.
• Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through.

Conocimientos

Field service leadership

Operations leadership

Data-driven decision making

Educación

Bachelor's degree in Engineering

Advanced technical or operations degree preferred

Descripción del empleo

Honeywell is seeking a Field Service Manager in the United States to lead a team of field service professionals delivering safe, efficient service to customers. You will drive operational performance, customer satisfaction, business growth, and employee development through strategic planning and disciplined execution.

You will oversee field service execution for a ~ $25M P&L, manage ~10 field engineers and supervisors plus a broader team, coach staff, and collaborate with sales, engineering, and