Field Service Operations Leader

Honeywell International, Inc.; Dover (DE); On-site; USD 119,000 - 148,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Educational assistance

Job summary

Honeywell International, Inc. is seeking a Field Service Manager to lead a dedicated team delivering safe, high-quality service to customers.

You will drive operational performance, customer satisfaction, and growth while developing talent and ensuring adherence to regulatory standards. You will collaborate with sales, operations, engineering, and other functions to meet commitments, optimize workforce planning, and improve service delivery.

Qualifications

• Proven field service or technical operations leadership.
• Ability to manage competing customers, projects, priorities, and operational demands.
• Strong customer engagement, communication, coaching, leadership, analytical, problem-solving, and data-based decision-making skills.

Responsibilities

• Lead safe, efficient field service delivery for a ~$25M P&L, directing ~10 Field Engineers and Supervisors and an extended team of ~35 Field Engineers.
• Optimize workforce planning, standard work, metrics, digital tools, documentation, and corrective action to meet customer commitments and improve results.
• Lead, coach, and develop field service professionals through clear expectations, feedback, accountability, and technical guidance.
• Build capability through recruiting, retention, competency and succession planning while fostering an inclusive, collaborative, safety-focused culture.
• Strengthen customer and stakeholder relationships, understand needs, resolve escalations, and deliver service-contract commitments.
• Improve satisfaction, retention, growth, and financial performance through forecasting, revenue attainment, cost control, and margin action.
• Use KPIs and operational data to improve technician productivity, utilization, competency, and execution.
• Partner cross-functionally to strengthen processes, tools, workflows, data quality, standard work, and best-practice sharing.
• Champion safety and ensure compliance with policies, quality standards, procedures, regulations, and audit requirements.
• Identify and mitigate risk; lead root-cause analysis, corrective actions, and follow-through.

Skills

Field service leadership

Team development

Operational improvement

Data-driven decisions

Education

Bachelor's degree in Engineering

Job description

Honeywell International, Inc. is seeking a Field Service Manager to lead a dedicated team delivering safe, high-quality service to customers.

You will drive operational performance, customer satisfaction, and growth while developing talent and ensuring adherence to regulatory standards. You will collaborate with sales, operations, engineering, and other functions to meet commitments, optimize workforce planning, and improve service delivery.