Field Service Operations Leader | Network & Performance

Asurion; Oregon; Hybrid; USD 110,000 - 140,000; Full time

Job summary

Asurion is seeking a Field Service Manager to ensure exceptional consumer experiences across multiple industries. You will recruit and manage a network of service providers, exceeding client obligations while minimizing cost, and travel regionally to optimize performance.

You will lead strategic plans, monitor customer experience and service delivery, and act as the primary liaison between Asurion and external providers to drive continuous improvement.

Qualifications

• Requires proven leadership skills and experience in operations management.
• Must have excellent written and verbal communication with internal/external customers.
• Experience managing complex projects, vendor relationships, and cross-functional coordination.
• Proficient with call center technology and related tools (ACD, WFM, quality systems).
• Ability to develop and execute strategic plans to improve performance metrics.

Responsibilities

• Lead field service strategy and manage a network of providers.
• Recruit and develop service providers to meet client contracts and cost goals.
• Travel up to 60% to visit providers and drive performance improvements.
• Monitor customer experience, financials, and service delivery for regions.
• Act as liaison between Asurion and service providers; lead process improvements.

Skills

Leadership

Strategic Planning

Communication

Vendor Management

Project Management

Analytical Thinking

Travel Readiness

Education

College degree or equivalent

Tools

MS Office

ACD

Workforce management

Quality management tools

Mapping software

Job description

Asurion is seeking a Field Service Manager to ensure exceptional consumer experiences across multiple industries. You will recruit and manage a network of service providers, exceeding client obligations while minimizing cost, and travel regionally to optimize performance.

You will lead strategic plans, monitor customer experience and service delivery, and act as the primary liaison between Asurion and external providers to drive continuous improvement.