Field Service Operations Leader

Altec; Birmingham (AL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Prescription Drug

Retirement 401(k)

Vacation and Holidays

Flexible Spending Accounts

Tuition Assistance

Employee Assistance Program

Mental Health/Substance Abuse Program

Life Insurance

AD&D Insurance

Job summary

Altec is seeking a Service Manager in Birmingham, AL to lead a diverse service team and reinforce service group processes. You will plan, organize, and budget, ensuring on-time delivery and customer satisfaction with travel up to 50% locally.

The role demands leadership experience, strong problem solving, and excellent communication and customer service skills in a safety-conscious environment.

Qualifications

• High School Diploma/GED is required.
• Bachelor’s Degree and three years of leadership experience OR five years leadership with a HS diploma.

Responsibilities

• Foster team spirit and maintain a successful Service Group within Altec.
• Lead a service team of Administrative, Supervisory, Material, Service, Technical and Sales Associates.
• Reinforce Altec Service Group processes.
• Plan, organize and budget, manage revenue and expenses.
• Ensure jobs are completed on time, within budget, and to customer specifications.
• Travel up to 50% locally, with some non-local assignments.

Skills

Leadership experience

Problem solving

Customer service

Communication skills

Education

Bachelor’s Degree + 3 years leadership experience

High School Diploma/GED + 5 years leadership experience

Job description

Altec is seeking a Service Manager in Birmingham, AL to lead a diverse service team and reinforce service group processes. You will plan, organize, and budget, ensuring on-time delivery and customer satisfaction with travel up to 50% locally.

The role demands leadership experience, strong problem solving, and excellent communication and customer service skills in a safety-conscious environment.