Lead Field Service Operations Manager

Sulzer; Pasadena (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

15 days paid time off

12 company-paid holidays

401k plan with a 6% match

Comprehensive health plan including 의료

Health savings account matching

Wellness program

Employee Assistance Program

Paid paternal leave

Gym reimbursement

Job summary

Sulzer is seeking an experienced Manager to build and oversee a Field Service team. The role covers installation, maintenance, and repair of electrical and mechanical equipment across client sites. You will lead technicians, optimize service processes, and ensure high customer satisfaction.

The position requires frequent site visits and coordination with engineering and operations, addressing complex technical and operational challenges efficiently.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related technical field preferred.
• Equivalent experience in field services may be considered.
• Minimum of 5 to 7 years experience in field service management or equivalent technical supervision role supporting electrical and/or mechanical equipment.
• Strong technical knowledge of electrical systems, mechanical systems, PLCs, motor controls, power distribution, and industrial equipment.
• Proven experience in team leadership, performance management, and personnel development.
• Excellent problem-solving and decision-making skills under pressure.
• Proficient in field service management software, CRM systems, and route optimization tools.
• Strong verbal and written communication skills; ability to interact effectively with clients, team members, and management.
• Valid driver’s license with willingness to travel extensively to client sites.
• Familiarity with industry certifications (NICET, CET, Journeyman/Master Electrician, PMP / CSM certification a plus).

Responsibilities

• Oversee P&L responsibilities for the EMS field service operations, including budget management, cost control, and financial reporting.
• Collaborate with engineering, project management, and sales teams to support client projects and technical proposals.
• Serve as the primary technical escalation point for complex field service issues.
• Lead, mentor, and manage a team of field service technicians specializing in electrical and mechanical equipment.
• Plan, assign, and optimize work orders, routes, and schedules to maximize efficiency and meet service deadlines.
• Coordinate installation, preventive maintenance, troubleshooting, and repair of electrical and mechanical systems.
• Ensure compliance with safety regulations, company policies, and industry standards (OSHA, NEC, NFPA, etc.).
• Maintain accurate records of service activities, parts usage, and site documentation.
• Analyze performance metrics, including first-time fix rates, system uptime, and response times, and implement process improvements.
• Develop and maintain strong client relationships to ensure service satisfaction and promote additional service opportunities.
• Conduct site audits, field inspections, and on-the-job training for technicians.
• Develop and manage operational budgets, review cost efficiency, and ensure profitability of service operations.

Skills

Team leadership

Problem solving under pressure

Electrical systems

Mechanical systems

PLC knowledge

Motor controls

Power distribution

Industrial equipment

Field service management software

CRM systems

Route optimization tools

Communication skills

Travel readiness

Education

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related technical field

Tools

Field service management software

CRM systems

Route optimization tools

Job description

Sulzer is seeking an experienced Manager to build and oversee a Field Service team. The role covers installation, maintenance, and repair of electrical and mechanical equipment across client sites. You will lead technicians, optimize service processes, and ensure high customer satisfaction.

The position requires frequent site visits and coordination with engineering and operations, addressing complex technical and operational challenges efficiently.