Field Service Operations Lead

Ultipro; Lenexa (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Life insurance & Disability Plan

401K Matching Plan

Paid holidays and time off

Vehicle reimbursement plan or company$

Cell phone reimbursement

Paid parental leave

Job summary

Convergint is seeking a full-time Service Supervisor to join our Lenexa/Overland Park team. You will lead service delivery, coordinate field personnel, and ensure customer satisfaction across CSPs, time and material work, and parts sales.

You will supervise Service Specialists and Coordinators, develop operational strategies, and drive revenue growth while maintaining safety and quality standards in a dynamic, values-driven culture.

Qualifications

• College degree or equivalent experience.
• 3–5 years of field service, project management or relevant engineering.
• Experience in electronic, fire alarm/life safety, building automation, or healthcare industries is a plus.

Responsibilities

• Overall management and leadership of the service business and operations.
• Maximize customer satisfaction by executing commitments on CSPs and service duties.
• Develop and implement operations strategies to improve service delivery and value.
• Supervise Service Specialists and Coordinators in all aspects of service delivery.

Skills

Leadership

Financial analysis

MS Office

Project management

Education

College degree

Tools

Outlook

Project

Excel

Word

PowerPoint

Job description

Convergint is seeking a full-time Service Supervisor to join our Lenexa/Overland Park team. You will lead service delivery, coordinate field personnel, and ensure customer satisfaction across CSPs, time and material work, and parts sales.

You will supervise Service Specialists and Coordinators, develop operational strategies, and drive revenue growth while maintaining safety and quality standards in a dynamic, values-driven culture.