Service Manager (Equipment)

D2B Groups; Greensboro (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Job summary

D2B Groups in Greensboro, North Carolina is seeking a dedicated Field Service Manager to lead the service department. You will oversee daily operations, ensure high service quality, and manage customer relationships effectively.

The ideal candidate should possess strong leadership and organizational skills, with at least 5 years in service management. The role includes training team members and optimizing processes.

The company offers a comprehensive health care plan, a 401k retirement plan, and generous paid time off.

Qualifications

• Minimum of 5 years experience in service management or related roles.
• Proven leadership skills with ability to manage and motivate teams.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Oversee daily operations of the service department.
• Schedule service activities and monitor service quality.
• Drive process improvements to enhance operational efficiency.

Skills

Service management

Leadership

Customer relations

Process optimization

Communication

Problem-solving

Education

Bachelor's degree in Business Administration, Management or related field

Tools

Service management software

Job description

We are seeking a dedicated Field Service Manager to join D2B Groups. In this role, you will oversee the daily operations of our service department, ensuring efficient service delivery and excellent customer satisfaction. You will lead and coordinate a team of service professionals, manage workflows, and ensure compliance with company policies and industry standards.

Your responsibilities will include scheduling service activities, monitoring service quality, managing customer relationships, and driving process improvements to enhance operational efficiency. You will also play a key role in training and developing your team to maintain high performance and service excellence.

The ideal candidate will demonstrate strong leadership, excellent organizational skills, and a customer‑centric approach. Experience in service management is essential to succeed in this position.

• Bachelor's degree in Business Administration, Management, or a related field preferred
• Minimum of 5 years experience in service management or related roles
• Proven leadership skills with the ability to manage and motivate teams
• Strong communication and interpersonal skills
• Experience in process optimization and performance management
• Ability to handle customer relations and resolve issues effectively
• Proficiency with service management software and tools
• Strong problem‑solving and decision‑making abilities

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)