Field Service Operations Excellence Director

Delta-Electronics-; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary package

Comprehensive benefits

Dynamic team in fast-paced environment

Job summary

Delta Electronics Americas is seeking an Operations Excellence Director for Field Service to lead regional governance and continuous improvement across the AM region service organization. The role reports to the Sr.

Director of Services and focuses on improving quality, safety, spare parts performance, ASP networks, and overall service profitability. You will translate strategy into measurable operational improvements that protect margin, enhance customer satisfaction, and scale the service

Qualifications

• Bachelor’s degree in Engineering, Operations Management, Business, or related field.
• 10+ years in field service, aftermarket, or operations roles in a multinational OEM or complex service environment; 5+ years in a senior leadership role.
• Demonstrated ownership of spare parts strategy, vendor/partner management, service P&L, and continuous improvement programs.
• Strong data analytics capability; experience with ERP, FSM/WFM, and BI tools; familiarity with Lean/Six Sigma methodologies.
• Leadership: proven track record of leading cross-functional teams, influencing senior stakeholders, and delivering measurable operational improvements.
• Willingness to travel domestically and internationally; up to 50%.

Responsibilities

• Develop and maintain regional quality and safety standards, policies, and audit programs.
• Lead root cause analysis and corrective action programs for recurring failures and safety incidents.
• Drive continuous improvement initiatives (Lean, Six Sigma) to reduce defects, rework, and safety events.
• Partner with Product Quality, R&D, and Regulatory to close the loop on field feedback.
• Own spare parts strategy: forecasting, inventory targets, SKU rationalization, and obsolescence management.
• Define serviceable parts policies and pricing guidelines to protect service margin.
• Build and govern the ASP program: selection criteria, onboarding, certification, performance management, and commercial terms.
• Drive service P&L discipline: margin improvement, cost-to-serve, and revenue growth levers.
• Improve technician productivity through scheduling optimization, skills alignment, remote support, and first time fix initiatives.

Skills

Data analytics

ERP systems

FSM/WFM

BI tools

Lean Six Sigma

Education

Bachelor’s degree

Job description

Delta Electronics Americas is seeking an Operations Excellence Director for Field Service to lead regional governance and continuous improvement across the AM region service organization. The role reports to the Sr.

Director of Services and focuses on improving quality, safety, spare parts performance, ASP networks, and overall service profitability. You will translate strategy into measurable operational improvements that protect margin, enhance customer satisfaction, and scale the service